The role involves designing and configuring ITSM modules for telecommunications use cases, leading workshops, and supporting testing and deployment.
NCS TSR : ECS ITSM Functional Consultant (G6) Role : ServiceNow Solution Designer – Telco Domain Location : Pune Role Summary ServiceNow Solution Designer with Telco domain exposure to drive functional design and delivery for ITSM and Telco use cases Key Responsibilities • Design and configure ITSM modules (Incident, Change, Problem, CMDB). • Lead requirement workshops and solution design. • Support integrations, testing, deployment, and UAT. Must Have • 4–6 years ServiceNow experience with ITSM focus. • Good understanding of Telco operations & NOC processes. • Expertise on Telco Industry solution/package CSA + CIS-ITSM preferred.
Top Skills
Itsm
Servicenow
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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