EDI Axway B2Bi Service Operations Specialist

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Job Details
Job Title: EDI Axway B2Bi Service Operations Specialist
Job Type: Full-time
Experience Level: Early-to-Mid (strong ops foundation; some Dev/automation exposure) Shift: 24x7 rotational (primary and 16x5 Secondary), with planned development work in business hours as scheduled
Job Summary
This hybrid role primarily supports 24x7 service operations (80%) for Axway B2Bi EDI integrations, ensuring stable, secure, and SLA-compliant transaction processing. In addition, the role contributes 20% development and enablement work - including small enhancements, automation, basic map/config updates under guidance, and operational tooling improvements (e.g., scripts, Jenkins pipelines). The goal is to reduce incidents through operational excellence while continuously improving reliability and efficiency through automation and standardization.
Key Responsibilities
A) Service Operations (80%)
1) Monitoring ("Eyes on Glass")

• Monitor Axway B2Bi services and Sentinel dashboards for alerts, failures, performance degradation, and anomalies.
• Validate end-to-end EDI transaction flow health (AS2/SFTP/HTTP/FTP) and ensure uninterrupted operations.

2) Incident Handling & First-Line Troubleshooting

• Triage incidents, analyze logs/error messages, identify likely root causes (connectivity, partner setup, certificates, mapping, payload/data quality).
• Execute standard recovery actions: re-processing / replay / re-run, restart of safe components per SOP, and controlled retries.
• Ensure accurate incident recording, prioritization, and timely stakeholder updates aligned to SLAs.

3) Partner & Data Operations

• Work with partners to resolve missing/incorrect setup elements (certificates, endpoints, identifiers, schedules, payload issues).
• Support partner onboarding execution activities (in staging/production) following approved runbooks and checklists.
• Coordinate with SMEs/backend teams for partner configuration gaps or recurrent data issues.

4) Escalation & Cross-Team Collaboration

• Escalate to L2/L3/SMEs when issues require configuration changes, code/map updates, performance tuning, or network/DB changes.
• Provide clear evidence in escalations (timestamps, message IDs, error stack, log excerpts, steps tried, business impact).

5) Proactive Operations / Problem Management

• Run system health checks, certificate expiry checks, queue/backlog checks, and produce operational reports.
• Identify recurring issues and propose corrective actions (SOP updates, monitoring improvements, automation candidates).
• Follow ITIL-aligned processes for incident, problem, and change coordination.

B) Development / Enablement (20%)
1) Lightweight Map/Configuration Support (under governance)

• Assist with basic mapping updates or partner-specific adjustments (MBC / Mapping Services / DML flow), following review and release process.
• Support staging validation for new/updated maps and partner flows; document test evidence.

2) Automation & Operational Tooling

• Create/maintain scripts (Python/Shell) to automate repetitive tasks (log parsing, report generation, partner validation checks).
• Contribute to Jenkins pipelines or deployment automation for controlled lower-risk releases (as permitted by governance).

3) Technical Documentation

• Maintain runbooks, SOPs, known error catalog, escalation playbooks, and operational dashboards documentation.
• Capture configuration/flow diagrams and monitoring coverage improvements.

Required Skills and Qualifications
Technical Skills

• Working knowledge of Axway B2Bi and Sentinel monitoring concepts (alerts, dashboards, transaction visibility).
• Understanding of EDI standards (X12, EDIFACT), XML, and common integration protocols (AS2, SFTP, HTTP/FTP).
• Strong log analysis and troubleshooting capability for failed/late/malformed transactions.
• Basic understanding of Mapping Services concepts (MBC / DML flow) and JMC fundamentals.
• Basic automation exposure (Python/Shell) and familiarity with CI/CD concepts (e.g., Jenkins) is a plus.
• Database awareness (Oracle / PostgreSQL) and connectivity concepts helpful (read/triage level).

Soft Skills

• High attention to detail; ability to follow and improve SOPs.
• Clear communication with partners and internal stakeholders during incidents.
• Ability to work under pressure in rotational shifts and manage multiple tickets concurrently.

Preferred

• ITIL knowledge/certification.
• Prior middleware/integration operations experience.
• Exposure to secure transmission concepts (certificates, encryption, access controls, firewall coordination).

Deliverables / Success Measures

• SLA and KPI compliance (acknowledgement time, resolution time, backlog control).
• Reduced repeat incidents through problem management and automation.
• Improved monitoring quality (fewer false positives, faster detection, clearer alerting).
• High-quality escalation packets and clean operational documentation.

EDUCATIONAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:
4+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.
SKILLS & KNOWLEDGE:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Impact and Influencing
• Interpersonal Communication
• Multitasking
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned