Enterprise Operations Engineer II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Enterprise Operations Engineer II

Overview
• Globally partnering with our customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
• Provide technical operations support for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure and be a key stakeholder in MasterCard Incident, Problem and Change Management processes.
• Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement.
• Have you worked in Network Operations Center?
• Do you like to triage and drive events to resolution?
• Do you like to interact with Customers, vendors, and support teams on a global scale?
Shift Timings: 6:30PM IST - 6:30 AM IST with hybrid model
Responsibilities
• Provides technical support and maintenance for Mastercard’s operations environment with an emphasis on networking technologies
• Maintains services once they are live by measuring and monitoring availability, latency, and overall system health
• Identifies areas for program enhancements and provides potential improvements to management within the program environment
• Participates in testing, troubleshooting, resolving and documentation
• Assists with evolving systems through automation and improving reliability and efficiency
• Perform change tasks as assigned.
• May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline
Experiences
• Experience providing moderate to complex technical support and maintenance for networking technologies within the operations environment
• Experience identifying areas for operations enhancements and supporting implementation of optimization efforts
• Gains familiarity with using ITSM processes and best practices
• Actively participates in shift turnovers, interpreting escalated issues, and providing guidance on unresolved common issues

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.