Lead consulting and technical initiatives on the ServiceNow platform, focusing on modules like Incident, Problem, and Change Management. Responsibilities include design, configuration, development, testing, and QA support, along with client communication in an agile environment.
"• 4 - 6 years of experience in SNOW development. • Lead consulting and technical initiatives for ServiceNow platform, including design, configuration, development, and testing of Service Request, Incident, Problem, and Change Management modules. • Expertise in Business Rules, UI Pages, Client Scripts, Workflows, and related tools. • Support implementation team by gathering requirements, managing configurations, and conducting QA and user testing. • Architect ITIL process implementations and prioritize development efforts. • Knowledge in creating and maintaining ACL's. • Knowledge on importing data into ServiceNow from third party applications • Strong client-facing communication skills (verbal and written). • Experience in an agile development environment. • Proficient in JavaScript, Web Services, and ServiceNow scripting (Glide Record, Glide Ajax, etc.). • Knowledge of ITIL V3 processes. • ServiceNow AI Bot development/exposure"
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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