Provide end-user support for laptops, desktops, printers and mobile devices; diagnose and resolve technical issues; apply security patches and antivirus updates; manage backups, digital certificates, IT asset inventory and device procurement; support BCP/DR and testing of new applications; act as single point of contact for day-to-day IT tasks and liaise with development, clients and vendors.
Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices • Ensuring security and upgrades are applied to IT Assets and kept up to date • Should have experience in End User Support & Strong knowledge in troubleshooting. • Taking ownership of technical issues, and working with our development group to resolve more • Support users in testing new applications • Support in obtaining digital certificates for users and Servers • Ensure backups are taken regularly • Support BCP/DR activity • Windows security Patch management • Good Knowledge of Antivirus • Support users with mobile devices • Manage inventory of IT equipment’s • Place an order for IT devices after necessary approvals • Should be able to communicate in English with internal Team, Client and Vendors. • Single point of contact for all IT Day to day tasks • Willing to work extra hours
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
