The Executive in Customer Management provides timely and effective customer support while managing administrative tasks efficiently. Responsibilities include ensuring the accuracy and confidentiality of information, adhering to company policies, and handling follow-up inquiries. Experience in webchat is mandatory.
Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner.
Job title:
Executive - Customer Management
Job Description:
Deliver timely and efficient support according to customer requirements and SLA
Responsible for the care, accuracy, confidentiality, security and maintenance of information
Adhere to all policies, processes and business rules
Manage follow up enquires and administration
WEBCHAT EXPERIENCE MANDATORY
Location:
Mumbai
,
India
Time Type:
Full time
Contract Type:
Permanent
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
