The role involves providing customer support over voice calls, managing inquiries, troubleshooting issues, ensuring effective communication, and improving retention processes while aiming to exceed sales targets.
- Key Responsibilities:
1. Provide exceptional service via voice calls, promptly addressing inquiries and issues.
2. Manage high volumes of calls with professionalism and efficiency.
3. Troubleshoot and resolve issues quickly, following procedures and escalating when needed.
4. Ensure clear, empathetic communication, making customers feel supported.
5.Continuously improve retention processes based on feedback and performance data. (As required)
6.Achieve and exceed sales targets through effective communication and persuasion. (As required)
- Interview Process:
- HR round: Interview to assess cultural fit and basic qualifications.
- Operations: Evaluate technical skills and role-specific competencies.
- Versant as required
- Client versant as required
Hexaware Technologies Pune, Mahārāshtra, IND Office
North Block, Plot No. 19, Rajiv Gandhi InfoTech Park, MIDC - SEZ, Phase 3, Hinjawadi, Pune, Maharastra, India, 411057
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Director of Customer Outcomes GTM will lead Services Sales for Professional and Strategic Services, grow the business in India, coach a high-performing team, and drive transformational deals with strategic customers while exceeding revenue and margin targets.
Top Skills:
CsmHrsdItomItsmServicenow Ai Platform
.png)
Artificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3
Lead the development of AI-powered customer support solutions, guiding a team to build scalable, reliable, and secure systems using LLMs and third-party integrations.
Top Skills:
AIAWSGoKubernetesLangchainLlamaindexLlmsMlRubyVector Databases
Artificial Intelligence • Edtech • Mobile • Natural Language Processing • Productivity • Software
Lead the development of frontend systems, design user features, mentor engineers, and ensure operational excellence while collaborating with cross-functional teams.
Top Skills:
CSSNode.jsPythonReactTypescript
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
