The FinCrime Analyst will investigate financial crime cases, report suspicious activity, liaise with law enforcement, and support customer satisfaction.
As a FinCrime Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services, all the while promoting a safe, secure and compliant environment for all. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.
What the job is about- This is a junior freelancing position in our first line of defence
- Reviewing, investigating, and making decisions on the outcome of financial crime cases
- Reporting confirmed suspicious activity to regulating entities
- Acting as a point of contact for law enforcement agencies
- Acting in accordance with the written policies, procedures, and relevant guidelines
- Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution
Requirements
- Previous experience in customer support or FinCrime role is valued, but not required
- Excellent communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner
- Strong problem-solving abilities, with a focus on providing efficient and effective resolutions
- Ability to multitask and prioritize tasks in a fast-paced environment
- Fluency in English, spoken and written.
- Familiarity with fintech and cryptocurrency concepts and trends is a plus
- Ability to work independently and collaboratively in a team-oriented environment
Benefits
- Competitive compensation
- Tech gear for your job
- 30 days of paid holidays (excl. bank holidays)
- Work from home or in our office locations
- Ability to work abroad
Top Skills
Cryptocurrency
Customer Support
Financial Services
Fintech
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