.png)
Manages daily hotel front office operations, including guest registration, service delivery, room inventory, policy adherence, and issue resolution. Monitors guest satisfaction, implements upselling and revenue initiatives, trains and updates team members, welcomes guests, and coaches front office staff to maintain high service standards and a positive work environment.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Manages daily hotel front office operations, including guest registration, service delivery, room inventory, and policy compliance. Monitors guest satisfaction, resolves concerns, promotes hotel services and upselling initiatives, and supports occupancy and revenue growth. Trains, coaches, and supervises front office team members while maintaining a positive workplace and delivering welcoming, memorable guest experiences.
Events • Food • Travel • Hospitality • Hotels & Resorts
Leads commercial strategy and execution across hotel revenue streams, including rooms, group business, events, food and beverage, leisure, and spa. Oversees sales, marketing, revenue management, pricing, forecasting, market analysis, and commercial reporting. Partners with general managers, finance, regional leadership, Hilton teams, owners, and external stakeholders to improve revenue, profitability, market share, and team performance across the hotel cluster.
Top Skills:
Delphi
Events • Food • Travel • Hospitality • Hotels & Resorts
Supports hotel marketing initiatives by proofreading advertising copy, coordinating campaigns, maintaining calendars, and managing internal projects. Assists sales with booking reports, contracts, proposals, call summaries, and loyalty postings. Provides administrative office support through data entry, invoice distribution, recordkeeping, and coordination of special projects.
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
