Job Description
Introductory market language
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers
Job Summary
As a Fund Servicing Specialist within our team, you will be responsible for the timely and accurate delivery of NAV for Clients who have outsourced their Fund Accounting to JPM. This role involves understanding and executing end-to-end activities that comprise of performing pre-NAV activities, clearing exceptions, and managing Client inquiries. You will be expected to escalate any actual or potential delays and issues to the Supervisors and Management in a timely and appropriate manner. As a subject matter expert for the team, you will guide team members on questions and issues and act as the first escalation point for all queries and issues.
Job Responsibilities
• Responsible to be competent to perform SLA based critical activities and work under pressure
• Take Accountability for top quality exception management and drive resolution of exceptions.
• Escalate discrepancies, possible delays within established guidelines, corporate policies and standards.
• Responsible for group email box & ensure responses to queries within the agreed SLA
• Allocate daily work within the team and monitoring of the deliverables within the SLA
• Act as the Subject Matter Expert for the team to guide team members on questions and issues
• Act as the 1st escalation point for all queries and issues, including overall responsibility for email & queries queue mgmt.
• Responsible of final delivery of all MIS and metrics per the SLA
• Manage accurate closure of all end of day activities including checklists
Required qualifications, capabilities and skills
• Graduate in Commerce with minimum 4 years of experience in Financial Sector industry
• Good understanding of Mutual Funds, Capital Markets and related terminologies
• Strong analytical capabilities and MS Office skills
• Ability to think outside the box and challenge the status quo
• Good Time Management Skills - Ability to manage conflicting priorities
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
