At a glance:
- Location – Mumbai, India
- Start Date – August 2025
- Contract Type – Permanent
- Shift – Monday - Friday (11am - 8pm)
Here’s a summary of the role:
We are seeking a motivated and detail-oriented Graduate NetSuite Support Analyst to join our dynamic team. As a graduate analyst, you will provide technical support for the NetSuite ERP system, assisting clients in resolving issues, improving system functionality, and ensuring smooth day-to-day operations. This is an exciting opportunity for a recent graduate with an interest in ERP systems, business processes, and technical support.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Provide support to users of the NetSuite ERP system, assisting in troubleshooting issues, resolving system errors, and addressing user inquiries.
- Assist with the onboarding of new users and provide ongoing training on NetSuite features and best practices.
- Work with senior analysts to configure and maintain the NetSuite system, ensuring it aligns with business requirements and processes.
- Responsible for providing first-line support for the NetSuite ERP system by managing and triaging service desk tickets.
- Assist in creating and maintaining user manuals, system documentation, and internal knowledge bases.
- Collaborate with other departments and team members to understand business needs.
- Stay updated on NetSuite updates, new features, and industry trends to suggest improvements to the system.
These are the essentials you’ll need to get an interview:
Technical Skills:
- Bachelor’s degree in information technology, Business Information Systems, Computer Science, or a related field.
- Knowledge of Finance/Accounting
Behavioural Skills:
- Strong analytical and problem-solving skills to troubleshoot and resolve system issues.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- A collaborative attitude and willingness to work with a cross-functional team.
- Strong interest in continuing education in NetSuite, ERP systems, and technical support.
It would be great if you had these to, but we’ll support you if you don’t:
- Basic knowledge of ERP systems.
- Familiarity with NetSuite modules (e.g., Financials, CRM, Inventory, Order Management) would be a plus.
What to expect from the hiring process:
- Call with Talent Partner
- Assessment/Practical Interview
- Final Interview with the hiring team
Graduate Programme Overview:
Our Graduate Programme is designed to accelerate your career and provide a comprehensive foundation for success. Here's what you can expect:
- 12-Month Development Programme: A structured programme featuring role-specific training and professional skills development to equip you for success.
- Real-World Experience: Engage in meaningful tasks and projects, gaining hands-on experience from day one.
- Exposure to Senior Leadership: Benefit from direct interactions with our CEO, graduate sponsor, and functional leaders, offering invaluable insights and mentorship.
- Comprehensive Support System: Enjoy continuous guidance from the People Experience and Development team, as well as your dedicated line manager.
- Pathway to Promotion: Successful completion of the programme can lead to a permanent role and promotion, contingent on your performance.
- Graduate Alumni Network: Stay connected with your cohort and join a vibrant community of programme alumni to support your long-term growth.
Our programme offers an incredible opportunity to build your skills, expand your network, and shape your career in a supportive and dynamic environment.
What can we offer you:
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
- A cohesive, fun, inclusive and supportive team environment.
- From day one, you'll have the opportunity to engage with our fast-paced, innovative teams and make meaningful contributions. We encourage innovative thinking, and when combined with our collaborative culture, it creates an enjoyable and inspiring experience for all.
- A good work-life balance. Because we all work better when we are rested. Your wellbeing is as important to us as your career growth. Access curated resources for your physical, mental, financial, and social wellbeing at your convenience, anytime, anywhere.
- Exclusive LinkedIn Learning license offering unlimited access to a vast library of high-quality, expert-led training courses that are designed to elevate your skills and foster continuous growth.
- An extra day off to celebrate yourself – enjoy an additional day to relax and celebrate your birthday.
Ready to take the first step? Apply now and be part of our next generation of leaders!
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