Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
What we offer to you?
- A challenging, dynamic environment where you will be dealing with our most prestigious clients
- High motivation for stronger career path and self-development opportunities in an international company
- Structured induction programs and primary working hours will be in Europe time
- Working in a multicultural and global team
- Competitive salary and other benefits
Day-To-Day:
People or Team Management: Lead, oversee, mentor and manage a team of technical support engineers who will provide software support and advice to customers and partners for PTC’s applications like Windchill and various CAD/CAM Software’s. Customer Relationship: Serve as the primary escalation point for external or internal customers regarding issues, ensure effective communication during incidents/cases, coordinating across all internal teams to ensure issues are worked out to resolution promptly. Performance Monitoring: Monitor performance for the business goals related targets for the team, ensuring SLAs are met. Track and report on team metrics and performance in monthly/quarterly/yearly business reviews. People Development: Use of your technical and industry-specific IT knowledge to provide clear directions, identify training needs and provide opportunities for skill developments to the team. Resource Management: Manage team workload and prioritize tasks to meet response SLAs. Process Improvement: Ensure the team follows the ISO 9001:2015 based QMS processes and work with management teams for relevant QMS CAPA or process improvements.
Required Knowledge Skills & Abilities:
Excellent communication, and leadership abilities. Familiarity with ITIL processes or ITIL certification is a plus. Exposure to cloud platforms or Software as a Service (SaaS) ecosystems such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP) etc. Demonstrated ability to solve analytical situations with maintaining effective and precise documentation and use cases. Decision Quality: Ability to make sound decisions quickly and effectively. Motivating Others: Inspire and motivate team members to achieve their best. Conflict Management: Handle conflicts within the team and with clients professionally. Approachability: Be accessible and open to team members for support and guidance. Presentation Skills: Deliver clear and effective presentations to stakeholders.
Preferred Experience:
4-7 years of hands-on experience or practical knowledge in a related technical or application support, services, or management/leadership
Basic Qualifications:
Bachelor’s degree in computer science or information technology, Statistics, Mathematics, or similar fields. Strong verbal and written business communication skills for English is required, however, other international languages such as German, French or other EU languages is a plus
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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What We Do
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.
