Ready to be a Titan?
ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they've ever done. The Experience Design (XD) team solves real-world problems across the trades — wherever work gets done. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. The work is complex: software with depth, consequence, and real stakes for the tens of thousands of tradespeople who depend on it every day. We move fast, use AI tools to accelerate our craft, and hold a high bar for quality.
We are looking for a hands-on Group Manager, Product Design who enjoys solving complex problems with data-driven solutions. Reporting to the VP, Experience Design, you bring a balanced toolkit of research, interface design, and prototyping capabilities — and the leadership chops to build and grow a high-performing team. You go deep into the details and step back to connect the dots strategically. You thrive in ambiguity, come with a strong point of view, and bring the rigor that helps your team make good decisions quickly. You bring a modern design practice — one that embraces AI as a creative and strategic accelerator, not just a productivity shortcut.
This role is based in Bangalore, India and sits within ServiceTitan's growing global team, working in close partnership with our XD org headquartered in the US.
What you'll do:
Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
Lead design projects of significant scope across vision, strategy, and execution
Build lean standards and processes that balance quality, capability, and speed
Contribute to product strategy and roadmaps in service of company objectives
Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
Own key UX artifacts — user journeys, personas, UX measurement, and more
Drive accessibility through inclusive design, awareness, and innovation
What you'll bring:
5+ years of experience in a SaaS or enterprise environment
Experience leading and managing a 3–10 person design team or groups of teams
Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does.
Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations
Comfortable operating in a globally distributed team structure, with experience working with or for US-based product organizations a plus
Be Human With Us
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.
