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Oversee hotel laundry and uniform operations, ensuring clean, high-quality linens, efficient equipment performance, inventory control, safety compliance, budgeting, purchasing, and cost management. Supervise and develop team members, monitor quality and production metrics, coordinate with vendors, improve processes, and resolve guest-related issues while maintaining hospitality and housekeeping standards.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You'll play a crucial role in ensuring our guests receive fresh, high-quality linens and garments. oversee our laundry operations and ensure the highest standards of cleanliness and guest satisfaction. As a Laundry Manager, you’re not just overseeing daily laundry operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Oversee laundry operations: Manage laundry and uniform services to ensure a consistent supply of clean, high-quality linens and uniforms while upholding efficiency and quality standards
- Maintain facility and equipment efficiency: Ensure laundry facilities and equipment operate at peak performance while adhering to OSHA regulations and safety standards
- Ensure quality and inventory control: Monitor linen quality, stain and damage rates, inventory levels, and production reports to facilitate timely reordering, rewashing, and repairs
- Manage financial performance: Oversee budgeting, payroll, purchasing, and cost control to optimize operational efficiency
- Enhance processes and compliance: Implement best practices for handling chemicals, maintain safety protocols, and explore improved laundry products and techniques in collaboration with supply vendors.
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience as a Laundry Manager / Assistant Laundry Manager or similar role in the hospitality industry.
- Strong leadership and organizational skills.
- Excellent understanding of housekeeping procedures and standards.
- Ability to handle guest complaints and resolve issues efficiently.
- Good communication and interpersonal skills.
- Attention to detail and a commitment to maintain high standards.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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