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Delivers guest-requested housekeeping items such as toiletries, towels, pillows, rollaways, and cribs. Provides professional shoe-care services, maintains organized and stocked housekeeping storage areas, and prepares guest amenities for future use. The role emphasizes prompt, courteous hospitality, attention to detail, teamwork, integrity, and accountability.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Request Attendant, you’re not just delivering housekeeping items to guests – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Deliver items with care: Promptly fulfill guest requests for items such as toiletries, pillows, towels, rollaways, and cribs
- Provide professional shoe care: Retrieve, clean, shine, and return guest shoes with precision and attention to detail
- Organize supplies: Maintain tidy, well-stocked housekeeping storerooms, closets, and offices to support daily operations
- Handle guest amenities: Set up and store rollaways, cribs, and other amenities to ensure readiness and cleanliness for future use
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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