Bring more to life.
At Danaher, our work saves lives. And each of us plays a part. Fueled by our culture of continuous improvement, we turn ideas into impact – innovating at the speed of life.
Our 60,000+ associates work across the globe at more than 15 unique businesses within life sciences, diagnostics, and biotechnology.
Are you ready to accelerate your potential and make a real difference? At Danaher, you can build an incredible career at a leading science and technology company, where we’re committed to hiring and developing from within. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.
Learn about the Danaher Business System which makes everything possible.
The Senior HR Service Delivery Functional Product Owner is responsible for defining business priorities, shaping solutions, and ensuring HRSD capabilities delivered through ServiceNow drive measurable improvements in service efficiency, employee experience, and adoption. This role serves as the primary functional owner of HRSD platform demand, partnering closely with HRSD Operations, Centers of Excellence, and the HRIT HRSD Technical Product Owner to deliver scalable, high-impact solutions aligned to enterprise service delivery standards.
In this role, you will have the opportunity to:
Define and prioritize HRSD demand, translating business needs and operational insights into a clear, value-driven functional backlog.
Own the creation and refinement of epics, features, and user stories aligned to HR outcomes, including success measures and acceptance criteria.
Make trade-off decisions across scope, speed, and experience to maximize the value delivered through HRSD capabilities.
Partner closely with the HRIT HRSD Technical Product Owner to ensure backlog readiness, feasibility, and alignment with ServiceNow platform capabilities.
Validate delivered solutions against business requirements, ensuring improvements in self-service adoption, Tier 1 effectiveness, and overall service performance.
The essential requirements of the job include:
Bachelor’s degree in HR, Business, Information Systems, or a related field.
Minimum of 7 years of hands‑on experience leading ServiceNow HRSD as Product Owner, Business Analyst, or Functional HRSD Architect.
Hands-on experience working with ServiceNow HRSD (case management, knowledge, employee service center) in a product owner, BA, or functional lead capacity.
Proven ability to translate business needs into structured requirements, prioritize work based on value, and operate in a backlog-driven delivery model.
It would be a plus if you also possess previous experience in:
Leading or supporting enterprise ServiceNow HRSD implementations or enhancements.
Agile or product management practices, including backlog management and release cycles.
Driving HRSD service model improvements (e.g., Tier 0/1 optimization, automation, AI-enabled service delivery).
Danaher offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
