Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! You'll work closely with customers to address their business needs through the design and build of solutions on monday.com. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
In this role, you will train, advise and consult with customers to optimize their use of monday.com products during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects!
- 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment
- Experience leading software implementation or managed services projects that required hands-on build and system configuration
- Experience with project management, CRM, service desk, and/or collaborative work management software
- Strong project management and problem solving skills
- Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
- Ability to clearly articulate technical topics to a non-technical audience
- Knowledge of APIs (GraphQL) and other integration tools (make.com) is beneficial
- Understanding of AI and its use in streamlining work productivity is a bonus!
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA or BS degree preferred
Please note that this role is on a hybrid model in Atlanta.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
