Provide L2/L3 support for iScala ERP Finance Modules, coordinate with teams, maintain SLAs, document SOPs, and manage on-call support.
iScala Support - 4 Positions4
Responsibilities:
- Liaise with client application lead for day-to-day activities.
- Provide L2/L3 support for issues related to iScala ERP Finance Modules
- Attend all internal and client meetings.
- Monitoring and tracking tickets and alerts, ,maintain agreed SLAs
- Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)
- Help in patching and monthly closure activities.
- Documenting and Maintaining SOPs and KEDB
- On-call support for P1 issues.
- Raise risks/issues (if any) on time.
Skills & Experience Required:
- 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules
- Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support
- Good to Have: Experience in Hospitality industry
- Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.
- Understanding of basic XML, Unix, and PL/SQL
- ITIL certification will be an added advantage.
- Excellent communication skills
- Ready to work in rotational shift.
Top Skills
Iscala
Pl/Sql
Unix
XML
Jade Global Pune, Mahārāshtra, IND Office
Vadgaon Sheri Road, Nyati Tech Park, 7th Floor, , , Pune, Maharashtra , India, 411014
Jade Global Pune, Mahārāshtra, IND Office
7th Floor M Agile, Baner Road Baner, , , Pune, Maharashtra , India, 411045
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
