Provides IT support for hotel technology infrastructure, including troubleshooting equipment and connectivity, managing hardware and software assets, installing A/V and networking equipment, training users, processing technology-related billing, and documenting maintenance activities.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an IT Coordinator, you’re not just providing comprehensive IT support – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Provide exceptional service: Promptly address technology equipment and connectivity service requests to ensure smooth operation of technology infrastructure, IT systems, and cellular services in compliance with Hilton Technology Network (HTN) standards
- Keep tech equipment running smoothly: Maintain and manage inventory of technology equipment, hardware, software, and related assets
- Perform tech installations: Install, set up, and break down A/V, communication, networking, and IT equipment in guest rooms, meeting spaces, and hotel work areas
- Provide end-user training: Offer technical support and training for hardware and software issues
- Handle guest billing: Process equipment and service billing for guests, address internal/external concerns, and authorize necessary billing adjustments to ensure guest satisfaction
- Document maintenance activities: Record completed repairs, routine maintenance, and special service requests for all technology equipment and flag any issues requiring further attention
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA, Cisco, Microsoft).
- Proven experience in IT management, preferably in the hospitality industry.
- Strong knowledge of network and system administration, cybersecurity, and database management.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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