We are looking for an IT Support specialist to own the technical infrastructure that runs Valerie's day-to-day operations. This role sits at the intersection of internal tools, marketing technology, and workspace management responsible for keeping our systems connected, accessible, and scalable as we onboard new brands and grow the team.
The ideal candidate is hands-on, systems-minded, and comfortable managing multiple SaaS platforms across operations, brand execution, and martech.
Accountabilities
Project & Workflow Management (Monday.com)
Set up and maintain Valerie's Monday.com workspace across three board structures: individual UI boards (per team member), POD and brand boards (brand level tracking), and COE dashboard (execution team tasks)
Design board templates, automations, and workflows that standardize task management across brands
Onboard team members, configure permissions, and train users on the platform
Continuously refine board structures based on team feedback and scale requirements
Martech Stack Management
Manage SaaS subscriptions and access for Valerie's martech stack
Set up access, configuration, and execution for the martech stack
Track usage, renewals, and cost optimization across the stack
Evaluate and onboard new martech tools as brand requirements evolve
Manage Valerie's martech stack user access, provisioning, integrations, and cost tracking across the portfolio of tools (Polar Analytics, and others as the stack grows)
Workspace & Collaboration Tools
Administer Microsoft Teams across the organization, user management, channels, meeting rooms, recording and transcription configuration
Manage internal apps and tools used across Valerie operations (SharePoint, Outlook, OneDrive, and related Microsoft 365 services)
Maintain Valerie's internal SaaS stack, Claude, Figma, Canva, and other team tools; including shared mailbox configurations and team-level access
Support new tool rollouts and integrations as the team adopts them
Support & Operations
First line of support for all IT, tooling, and access issues across the team
Troubleshoot platform issues, escalate to vendors where required
Maintain documentation for all tools, access protocols, and internal processes
Support onboarding of new team members, provisioning accounts, access, and tool training
Qualifications & Skills
Must Have:
Core Platform Experience
5+ years of hands-on experience managing SaaS platforms in a startup or scale-up environment
Demonstrated expertise in Monday.com board design, automations, integrations, and user management (candidates without Monday.com experience must show comparable project management platform experience: Asana, ClickUp, Jira)
Strong working knowledge of Microsoft 365 administration,teams, Outlook, SharePoint, OneDrive
Experience managing multi-user SaaS subscriptions and access controls
Systems Thinking
Ability to design scalable workflows and board structures, not just execute instructions
Experience setting up systems from scratch in a fast-moving environment
Strong documentation habits
Support & Troubleshooting
Proven ability to triage and resolve IT issues across a distributed team
Comfortable working across multiple time zones (Valerie operates on Singapore time)
Clear written and verbal communication; able to explain technical concepts to non-technical users
Martech Familiarity
Exposure to marketing technology stacks; analytics tools, CRM platforms, ad management tools
Understanding of API-based integrations between SaaS platforms
Familiarity with tools like Polar Analytics, Triple Whale, or similar e-commerce analytics platforms is a plus
Good to Have
Experience in an agency, DTC brand, or multi-brand operating environment
Familiarity with e-commerce platforms (Shopify, Amazon Seller Central)
Basic scripting or automation experience (Zapier, Make, Power Automate)
Understanding of IT security basics; SSO, 2FA, access hygiene
What Success Looks Like:
Platform adoption: Monday.com fully operational across all three board structures, with active team usage
System uptime: Minimal disruption to team workflows from tool or access issues
Response time: Time to resolution on IT and access tickets
Documentation coverage: All tools, processes, and access protocols clearly documented
Cost efficiency: Martech spend optimised against usage and value
Onboarding speed: Time to full tool access for new team members
Stakeholder satisfaction: Team feedback on IT support quality and platform experience
Scalability readiness: Systems built to handle brand and team growth without rework
Ownership & execution: Ability to independently identify issues, propose solutions, and implement
Company Values Alignment: Ownership, accountability, execution excellence
