About the Role
We are looking for our IT Support Engineer in Mumbai to support multinational clients’ office IT environments. The successful candidate will be a versatile engineer who can provide hands-on technical support for daily IT operations while also coordinating IT-related projects. This role is ideal for someone who is proactive, customer-oriented, and comfortable working independently in a new market setup.
Responsibilities
- Provide daily onsite IT support for end users, including troubleshooting Windows desktops/laptops, printers, meeting room systems, and network connectivity.
- Act as the first point of contact for local IT issues, resolving tickets efficiently while ensuring a high level of customer service.
- Coordinate and support IT projects such as smart-hand installations, office relocations, site surveys, and vendor management.
- Liaise with external suppliers, service providers, and internal teams to ensure smooth project delivery.
- Maintain and manage IT equipment lifecycle (procurement, setup, troubleshooting).
- Document issues, solutions, and project updates for reporting to the Service Delivery Manager.
Qualifications
- Diploma/Degree in Computer Science, Information Technology, or related discipline preferred.
- 3+ years of experience in IT support/helpdesk, preferably with multinational companies.
- Strong troubleshooting skills in Windows OS, Office 365, printers, and conference room solutions (e.g., Zoom, Teams, WebEx).
- Basic knowledge of networking (LAN/Wi-Fi setup, switches, routers) and server environment (AD, DNS, DHCP) is an advantage.
- Experience in vendor management and project coordination is highly desirable.
- Proactive, customer-focused, and able to work independently with minimal supervision.
- Strong communication and interpersonal skills, with the ability to interact with both technical and non-technical users.
- Language requirements: Native Language and Fluent business-level English (written and spoken).
- Immediate availability is an advantage.
About systemsGo
systemsGo is a respected IT Consulting, IT Services, and IT Project Management company headquartered in Tokyo. Founded in 1998, we are recognized for delivering high-quality IT solutions that combine local awareness with global standards. We work with multinational companies to establish and expand their business operations across the Asia Pacific region.
We have offices in Tokyo, Osaka, Hong Kong, Singapore, Shanghai, Beijing, Taipei, Seoul, India, and Sydney, with delivery capabilities in major cities including Seoul, Kuala Lumpur, Bangkok, and Melbourne.
