At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking an experienced and motivated Associate - Collections to join our Collections team. In this role, you will be responsible for managing debt recovery through professional negotiation and resolving customer disputes to ensure healthy financial outcomes.
You will join a collaborative Global Competency Center team in Bengaluru, working alongside Team Leads and Supervisors to maintain high standards of customer excellence.
What You’ll Do
In this role, you will:
Responsibility 1: Independently manage a portfolio of standard collection accounts by negotiating mutually acceptable payment solutions while balancing company policy with customer needs.
Responsibility 2: Collaborate with cross-functional stakeholders and internal Team Leads to resolve complex escalations and identify the root causes of systemic payment issues.
Responsibility 3: Ensure strict compliance with Iron Mountain processes and documentation standards across all communication platforms, including phone, email, and helpdesk tickets.
What You’ll Bring
The ideal candidate will have:
Strong knowledge of professional verbal and written communication, with the ability to convey information clearly over the phone and via concise digital messaging.
Proven ability in customer de-escalation and negotiation, using high emotional intelligence and active listening to transform challenging interactions into positive experiences.
A High School Diploma or Bachelor’s Degree.
