Manage and develop key customer accounts, ensuring client happiness and retention through strategic planning and cross-department collaboration.
This is a remote position.
Job Description
We are hiring for a passionate, independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)
Key Responsibility Area
- Responsible for deriving happiness during the client life cycle
- Handling client activation and ensuring smooth activation
- Maintaining the CSAT upto the company benchmark
- Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat, ticket, call etc
- Building and maintaining the strong relationship with the clients
- Coordinating with the other departments for smooth functioning of the daily operations
- Maintaining the retention rate of the existing clients as per the company benchmark
- Provide MyOperator product training to the the existing clients
- Providing on call/mail support to the existing clients
- Sharing weekly and monthly reports with the reporting manager
- Doing timely profiling of the clients
Requirements
- 1-2 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
Benefits
100% Remote Working
Flexible Working Hours
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