Lead Administrator - System & Applications Administration

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Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:

• Ensures adequate system support for operating environment components such as databases, operating systems, network interfaces, storage systems, servers, and associated hardware
• Acts as a Lead Administrator for various enterprise applications by ensuring timely resolution of system problems and enhancing system functionality
• Serves as platform subject matter expert, educating or informing colleagues and customer groups on the capabilities and potential applications of tools and also serves as liaison with IT technical resources
• Provides guidance & expertise to Administrators I/II/III to ensure adequate day-to-day end user support for CRM applications to all levels of the organization
• Maintains application and platform health, availability, and stability
• Works with production team to schedule production release updates and upgrades
• Supports integration of changes in test, pre-production, and production environments
• Works with production quality assurance/testing team to ensure appropriate level of testing has been completed prior to implementation of change
• Ensures the performance and reliability of the systems or applications
• Defines procedures and technical design for user access and administration
• Monitors and maintains a comprehensive set of performance metrics for all system features
• Identifies risk levels and recommends and implements corrective/preventive actions
• Maintains history reports, identifies, and addresses re-occurring problems
• Counsels users on technology changes that will impact work processes
• Prepares documentation for customer support, such as software configurations and network configurations

EDUCATIONAL QUALIFICATIONS:
Bachelor's degree in computer science, Information Technology or any other related discipline or equivalent related experience.
PREFERRED CERTIFICATIONS:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:
6+ years of directly related or relevant experience, preferably in application support or system/application/database administration.
SKILLS & KNOWLEDGE:
Behavioral Skills:

• Conflict Resolution
• Creativity & Innovation
• Decision Making
• Planning
• Presentation Skills
• Risk-taking

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Standard Operating Procedure Design
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned