Lead BizOps Engineer (MOON#135)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead BizOps Engineer (MOON#135)

Summary:
To support our continued growth and success, we are seeking a Lead BizOps Administrator to join our team and help take on new projects as Ethoca continues to grow. The role will report to the Manager of BizOps and will work closely with the architectural, development & operational teams in the reliable, secure delivery of Ethoca’s services. The role will focus on Ethoca’s scalability, security, availability and performance.
The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, cloud administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.


Responsibilities:
• Provide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
• Support a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
• Set standards and define detailed processes for effectively managing a production environment with minimal downtime
• Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
• Be proactive and predictive, solve problems before they happen
• Embrace DevOps practices & methodologies
• Carefully plan application deployments, migrations and upgrades to minimize service impacts
• Provide application and product support and troubleshooting of the Ethoca platform
• Use your experience to shape the future of our production infrastructure
• Be willing to learn new technologies and assist with architecture and design
• Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
• Communicate clearly and effectively to all levels of the organization

Position Requirements:
• Linux/Unix expert
• 5+ Azure experience
• 5+ years of Java application support experience
• 5+ years of Cloud technologies experience
• 2+ years networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
• Technical or team leadership experience in a 24/7 environment
• Computer Science or Engineering degree or equivalent experience
• Participate in on-call shifts, our infrastructure runs 24/7
• Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
• Expert problem solver by applying problem analysis methodologies
• Experience supporting highly available and fault tolerant systems
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What Sets You Apart:
• Azure certifications
• Java development experience
• Database familiarity or experience
• CI/CD experience
• Skill at automation (Ex. Orchestration, scripting or development)
• Zabbix, Dynatrace monitoring experience
• Docker or equivalent container-based technology experience
• Desire to automate everything & anything
• Software development education or experience
• Desire to document everything
• PCI-DSS or similar experience (ex. financial/government/healthcare)
• Understanding of the ITIL framework

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.