Lead BizOps Engineer

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead BizOps Engineer
The Brighterion BizOps team is looking for a Senior BizOps Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
- Are you a born problem solver who loves to figure out how something works?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
- Would you like to work on a team building industry leading solutions for fighting fraud?
- Are you motivated to be a part of driving a world beyond cash?
Role
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
Provide technical operations support for the Brighterion team with focus on minimizing impact to customers and internal users.
- This specific opportunity is for a candidate with previous technical experience on Remedy ticket system and Access MC system.
- Frequently follow up on tickets and identify areas of improvement to speed up implementation.
- Create technical CRQ, WO, REQ tickets in Remedy including supporting documents such as validation plan, blackout plan, installation plan, highest level of testing, etc.
- Submit access control and server provisioning tickets in Access MC.
- Track, monitor, and follow up on the approvals and implementation of each ticket.
- Ensure each ticket is completed on time or within SLA.
- Escalate delayed items in Remedy and Access MC.
- Schedule change as necessary to minimize downtime and impact to customer and users.
Site Reliability Engineering:
- Serve as the primary contact responsible for ensuring application scalability, performance, and resilience.
- Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
- Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
DevOps/Automation:
- Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
- Experience on CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
- Increase automation and tooling to reduce toil and manual intervention.
ITSM Practices:
- Achieve operational excellence by standardizing impact analysis and reporting processes in alignment with ITSM and regulatory reporting policies
- Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
- Participate and perform annual BOMM Audits and PCI Certifications for various products to meet compliance standards at Mastercard.
- Safety & Soundness : To strengthen change governance by enhancing Configuration Item (CI) mapping in each change request.
All About You
- Effective organization skills
- Bachelor's Degree or equivalent work experience.
- Strong communication skills able to bridge all levels of the organization up and down to create a shared knowledge and understanding of project details, issues, and solutions.
- Suitable candidates will have a passion for learning and thrive in a fast-paced environment
- Strong team player, resilient, and able to work autonomously
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.