Lead, Business Continuity Management

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Lead, Business Continuity Manager (APAC Location)

Location

Bangalore / Pune

Position Summary

The Lead, Business Continuity Management (APAC Location) is responsible for the development, implementation, governance, testing, and continuous improvement of Business Continuity Management (BCM).

This role serves as the primary APAC focal point for technology continuity planning while partnering with global technology teams, infrastructure organizations, cybersecurity, enterprise risk management, business units, and regional regulators. The incumbent will ensure that critical technology services can withstand, respond to, and recover from disruptive events while maintaining compliance with internal policies and regional regulatory requirements.

The role requires balancing regional execution with global alignment, ensuring APAC-specific risks, regulatory obligations, and operational requirements are effectively incorporated into the enterprise resilience framework.

Key Responsibilities

Business Continuity Strategy & Governance

• Lead the APAC Technology Business Continuity Program.

• Develop and maintain regional technology continuity and resilience strategies aligned with global frameworks.

• Ensure regional BCM practices are aligned with enterprise risk management standards and global technology policies.

• Establish governance forums, metrics, reporting, and executive dashboards for continuity and resilience programs.

• Support annual reviews of continuity policies, standards, procedures, and recovery strategies.

Continuity Planning & Preparedness

• Develop, maintain, and govern Technology Business Continuity Plans (BCPs).

• Ensure recovery plans exist for critical platforms, infrastructure services, applications, and technology processes.

• Coordinate Business Impact Analyses (BIA) and risk assessments across APAC technology functions.

• Assess dependencies involving third-party vendors, cloud service providers, and critical technology partners.

• Maintain inventories of critical services, applications, recovery strategies, and recovery objectives.

Disaster Recovery & Resilience Testing

• Coordinate disaster recovery testing programs across APAC technology teams.

• Manage tabletop exercises, simulation exercises, crisis management drills, and failover testing activities.

• Validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).

• Track remediation of gaps identified through testing and post-incident reviews.

• Produce executive summaries and lessons-learned reports following exercises.

Operational Resilience

• Support identification and mapping of Important Business Services (IBS) and technology dependencies.

• Assess resilience vulnerabilities across people, process, technology, facilities, and third-party ecosystems.

• Assist in establishing impact tolerances and resilience performance measures.

• Support enterprise operational resilience initiatives and regional regulatory requirements.

Crisis Management & Incident Response

• Support technology crisis management and major incident response activities.

• Participate in regional command centers during significant incidents.

• Coordinate communications, issue escalation, decision tracking, and recovery governance during disruptions.

• Facilitate post-incident reviews and corrective action plans.

Stakeholder Management

• Serve as the primary APAC liaison between global BCM teams and regional technology leadership.

• Partner with:

  • Infrastructure Engineering

  • Cyber Security

  • IT Operations

  • Technology Risk Management

  • Enterprise Risk

  • Corporate Services

  • Business Units

• Provide guidance and coaching to technology teams regarding continuity planning requirements.

Qualifications

Education

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Risk Management, Business Administration, or related discipline.

• Master's degree preferred.

Professional Certifications (Preferred)

• CBCP (Certified Business Continuity Professional)

• MBCI (Member, Business Continuity Institute)

• ISO 22301 Lead Implementer or Lead Auditor

• PMP

• ITIL

Experience

• 8-12 years of experience in Business Continuity Management, Disaster Recovery, Operational Resilience, Technology Risk, or Technology Operations.

• Minimum 3-5 years managing continuity programs within a technology organization.

• Experience supporting large-scale global technology environments.

• Experience managing regulatory, audit, and risk management engagements.

• Financial services experience preferred but not mandatory.

Technical Knowledge

Strong understanding of:

• Business Continuity Management (BCM)

• Disaster Recovery (DR)

Leadership Competencies

• Strategic Thinking

• Executive Communication

• Stakeholder Influence

• Risk-Based Decision Making

• Program Management

• Problem Solving

• Cross-Cultural Leadership

• Collaboration Across Global Teams

• Continuous Improvement Mindset

Success Measures

The role will be measured by:

• Completion and quality of APAC continuity plans.

• Regulatory and audit outcomes.

• DR testing completion and success rates.

• Reduction in continuity-related risk exposure.

• Timely closure of resilience remediation activities.

• Executive and regulatory reporting quality.

• Recovery readiness for critical technology services.

• Alignment of APAC resilience practices with global standards.

Scope of Responsibility

• Regional ownership of Technology BCM and Operational Resilience for APAC.

• Coordination with global continuity and recovery teams.

• Support for technology operations spanning multiple APAC countries and time zones.

• Influence across infrastructure, application delivery, cyber security, and technology operations teams.

• Participation in executive crisis management and major incident governance.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.