Lead, Enterprise Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Enterprise Operations

Overview:
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
Position Summary:
We are seeking a dynamic and experienced Office Moves & Expansion Tech Lead to join our Enterprise Operations team. This role will lead the strategic planning and execution of global office moves, consolidations, and expansion initiatives, ensuring seamless integration of IT infrastructure and technology services. The ideal candidate will bring strong leadership, technical expertise, and cross-functional collaboration skills to drive operational excellence across regions.
Key Responsibilities:
• Oversee the end-to-end technical delivery of office moves and expansions, including IT infrastructure, network setup, multimedia services, and end-user technology readiness.
• Partner closely with Real Estate, Finance, Network, and Multimedia Services teams to align technology deliverables with business goals and project timelines.
• Collaborate with Finance to develop and manage project budgets, monitor expenditures, and ensure compliance with financial policies.
• Oversee third-party vendors, ensuring adherence to service level agreements (SLAs), quality standards, and timely delivery of services.
• Establish and maintain governance frameworks, best practices, and standard operating procedures (SOPs) for office technology transitions.
• Identify potential risks and implement mitigation strategies to minimize disruption to business operations during transitions.
• Drive initiatives to enhance operational efficiency, streamline processes, and improve the overall employee experience during office transitions.
Qualifications:
• Proven experience leading technical teams in office moves, expansions, or infrastructure deployment projects.
• Strong project and program management skills with the ability to manage complex, multi-stakeholder initiatives across global regions.
• Deep technical knowledge of IT infrastructure, networking, and multimedia systems.
• Demonstrated success in cross-functional collaboration with Real Estate, Finance, Network, and Digital Experience teams.
• Excellent vendor management and negotiation skills.
• Exceptional communication and leadership abilities, with a talent for influencing and aligning diverse teams.
• Comfortable navigating ambiguity and driving results in a fast-paced, global environment.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.