The Lead Support Analyst manages and troubleshoots Linux servers, develops automation strategies, and provides support for server maintenance and performance monitoring.
Key Areas of Responsibilities
- Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7 service
- Manage, maintain, and troubleshoot Linux servers, including server upgrades, configurations, and maintenance tasks. Provide L1,L2,L3 level server support similar to current team
- Proficient in Red Hat Enterprise Linux (RHEL) versions 6,7,and 8. Manage, coordinate, and implement software upgrades, patches, hot fixes on servers
- Create and modify scripts or applications to perform tasks(Ansible, Bash)
- Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
- Collaborate with other teams and team members to develop automation strategies and deployment processes
- Provide weekend support on scheduled weekend changes
- Provide on-call support during off hours if needed
- Participate in Disaster Recovery and BCP drills
- Manage Physical server infrastructure using remote access
- Manage and maintain virtual machines in internal ESX farm as well as in AWS
- Build new physical and virtual servers as per standards
- Fault finding, analysis and of logging information for reporting of performance exceptions
- Proactively monitoring system performance and capacity planning
- Knowledge on servers installed with cluster software and databases.
Requirements
- Bachelor’s or master’s degree (or higher) in Computer Science, Electronics, or a related field
- At least 7 years of practical experience in Red Hat Linux system administration
- Extensive knowledge and proficiency in Kubernetes platforms, VMWare, SAN management, and related concepts
- Strong understanding and proven familiarity with RHEL versions 7, 8, and 9
- Excellent analytical, problem-solving, organizational, and project management skills
- Ability to work independently, demonstrate attention to detail, and drive results; self-motivated and proactive attitude; team-oriented
- Fluency in both spoken and written English
- Holding relevant certifications or licenses such as RHCE and VCP
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Top Skills
Ansible
AWS
Bash
Esx
Kubernetes
Linux
Red Hat Enterprise Linux
San
VMware
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