Lead Technical Program Manager (Cross Functional)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager (Cross Functional)

Job Title:
Lead Technical Program Manager
Overview:
Overview
• 1
• Works across teams to organize and accelerate delivery, ensuring all teams are delivering in a coordinated manner 2
• Tracks and manages manifest definitions, release integration, timing, scope and delivery
• 3
• Provides ongoing updates (with data) on the state of delivery 4
• Proactively manages all dependencies, ensuring all outputs are production ready at launch
Role
• Organizes and accelerates a group of related technology projects or activities across multiple teams, aligning dependent organizations. Identify and remove blockers and always find the path forward in challenging situations
• Creates mechanisms to effectively report out and control execution. Recognizes complexity and creates predictable delivery paths for large and/or complex efforts. Measurably improves, streamlines, and/or eliminates excess processes. Utilizes cross organizational mechanisms to describe and drive continuous improvements.
• Drives execution of an outcome from inception through successful delivery through the full stack of the services / domains, or, an outcome that spans multiple teams and integrations across the enterprise.
• Looked to as first point of contact for your team or area and the source of truth for status providing the right information and associated data about the state of the project to the right audience at the right time.
• Understands the business strategy and design approaches within product, program or domain with depth to be credible and effective with teams they work with. Can competently represent team’s services.
• Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.)
• Works with ambiguity and with limited guidance. The business outcome, program, and/or product strategy is defined, but nothing else is. Able to get the inertia out and the project in motion or able to get the entropy out and the project into a calm and predictable delivery pattern
• Transform raw thoughts into clear and concise communications/instructions to the teams. Can communicate with confidence 3+ levels up.
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Understands the needs of the engineers and technical operations teams who have to build, maintain, and operate the services and technical assets
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Plays active role in mentoring and recruiting others
All About You and What you need to bring:
• Expert with agile deliver using Lean Product management, Lean Management and DevOps practices.
• Run and manage agile process – grooming, planning, prioritization and retrospectives.
• Anticipate bottlenecks, risk and dependencies. Adequately using agile practice to unblock, ROAM Risks and eliminate dependencies to create flow of work.
• Determine if success metrics are in place and if not, you work to define them
• Recognize discordant views and take part in constructive dialog to resolve them
• Continuously assess product development life cycle and software development lifecycle to improve concurrent project delivery.
• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
• Experienced in agile and modern SDLC practices (Scrum/Kanban/Continuous Delivery/DevOps/Quality engineering) and the delivery situations they are used for
• Has skills to conduct product demos and co-ordinate with product owners to drive product acceptance signoffs
• Have software engineering or product management experience and background

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.