Lead Technical Program Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager

Overview
Are you a technical program manager who wants to focus on analytic platforms and data needs? Are you passionate about coordinating and clearly communicating across teams while also managing risk and priorities for your team? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?
We are currently seeking a Technical Program Manager for the Account Level Management. You will own the end-to-end delivery of engineering projects
• Responsible for planning, execution, and delivery, from inception to completion, for an existing technology product or program
• Proactively manages the end-to-end delivery of engineering work though the engineering team and all dependent organizations
• Reports on progress, ensuring dependencies are covered
• Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Role
• Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
• Deep understanding of the design approaches and technologies utilized in your area
Focus on the customer experience, the build and delivery processes and the problems to be solved
• Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
• Align dependent organizations and remove/mitigate all blocking issues
• Work directly with external to the organization or external to Mastercard technology providers and customers
• Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined.
• Deep understanding of the business and technical requirements for the solutions being built
• Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
• Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
• Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability.
• You identify blocking issues and manage their resolution.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Write documentation as required
• Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
• Work across teams to optimize processes
• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
• Anticipate bottlenecks and adequately factor in contingency for unplanned delays
• Determine if success metrics are in place and if not, you work to define them
• Recognize discordant views and take part in constructive dialog to resolve them
• Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
• Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
All About You
• Deep understanding of the design approaches, technologies and business drivers in your area
• Demonstrated understanding of Project Management processes, strategies and methods
• Expert level knowledge of software development processes and Agile practices
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles
• Excellent time management and organizational skills
• Experience in all things data – writing SQL queries, researching data discrepancies, data reporting
• Strong communications skills - both verbal and written - ability to communicate critical points efficient across a wide range of audiences
• You have passion and experience in working on customer facing emerging products and services.
• You have a strong sense of personal accountability regarding decision-making and supervising scrum teams
• You are results driven with proven ability to effectively define and communicate project status, risks, and solutions in a proactive manner. Also able to manage support issues to drive to root cause and resolution.
• You are high-energy, detail-oriented, proactive and adaptive and can work in a dynamic environment.
• You have an ability to simultaneously manage short-term priorities and long-term initiatives and have experience working with agile software development processes, ideally as a scrum master.
• You build solid and trust-based relationships within the team and various stakeholders and become a valued thought partner.
• You can exercise influence outside your own teams to achieve results for the entire organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.