We are seeking a Level 2 Azure Support Engineer to join our Day 2 Operations team. This role focuses primarily on providing intermediate‑level technical support for Microsoft Azure infrastructure services, including incident resolution, service requests, and proactive environment monitoring. You will collaborate with Tier 1 engineers, senior Azure engineers, and vendor support teams to ensure efficient issue resolution and exceptional service delivery.
The ideal candidate has hands‑on experience supporting core Azure workloads, strong troubleshooting ability, and the capability to handle moderately complex issues independently while escalating advanced cases when necessary. While the primary emphasis is Azure, familiarity with Microsoft 365 administration remains valuable for day‑to‑day operations.
Candidates for this role must demonstrate strong, practical experience working within the Microsoft Azure cloud ecosystem. This includes the ability to support, troubleshoot, and administer Azure resources in a production environment and understand cloud architecture fundamentals, dependencies, and operational best practices.
Engineers should be capable of analyzing cloud issues end‑to‑end across compute, networking, identity, governance, and security layers. Experience with Azure governance (policies, blueprints), cost awareness, resource hygiene, and cloud security controls is highly beneficial for maintaining optimized, compliant, and reliable environments.
- Experience: 3–5 years in technical support within an enterprise or MSP environment, with a strong focus on Azure infrastructure.
- Technical Skills:
- Solid experience with Azure services (VMs, storage, VNETs, NSGs, resource groups).
- Working knowledge of Azure AD troubleshooting (MFA, conditional access, SSPR, identity roles).
- Familiarity with Azure Monitor, Log Analytics, and alert response workflows.
- Basic understanding of Microsoft 365 (Exchange Online, Teams, SharePoint Online).
- Strong written and verbal communication skills.
- Experience working in ticketing systems with SLA accountability.
- Demonstrated teamwork, collaboration, and workload management ability.
Preferred Qualifications
- Azure certifications such as AZ‑900 or AZ‑104 (or actively pursuing).
- Experience using PowerShell for Azure or M365 automation.
- Familiarity with hybrid identity and Azure AD Connect.
- Understanding of ITIL and ITSM frameworks.
Additional Information
- Must be able to work in a 24/7 environment with rotating shifts or on‑call responsibilities.
- Initial schedule: Wednesday–Sunday, 8:30 PM – 4:30 AM CT.
- Opportunities for growth through training, certifications, and hands‑on project exposure.
- Participation in process improvement, operational excellence initiatives, and cross‑team collaboration.
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