Lead distributed engineering teams to deliver scalable, high-volume user-facing web applications for IT Asset Disposition and reverse logistics. Partner with Business and Product to set priorities, manage delivery, incident management, production support, and reliability. Improve onshore/offshore collaboration, use Jira/Confluence for planning and documentation, and drive operational excellence and stakeholder communication in a fast-paced environment.
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Job Description:
Manager, Global Platform Technology - ITAD
As Manager, Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.
Your Role
- Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.
- Partner closely with Business, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
- Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strong ownership and accountability.
- Establish effective onshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.
- Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.
- Own and continuously improve incident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.
- Partner with Engineering, Infrastructure, and Support teams to improve production stability, system reliability, and operational efficiency.
- Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.
- Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.
- Lead by example with a can-do attitude, strong work ethic, and willingness to take ownership of challenging situations.
- Thrive in a high-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.
What You Bring
- 8+ years of experience in software engineering, technology, or enterprise IT.
- 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.
- Proven experience managing incident management, production support, problem management, and service reliability.
- Experience building and supporting high-volume, user-facing applications at enterprise scale.
- Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language.
- Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
- Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.
- Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.
- Proven ability to partner effectively with Business, Product, and Technology stakeholders.
- Strong expertise with Jira and Confluence.
- Excellent communication, presentation, influencing, and stakeholder management skills.
- Strong ownership mindset with a demonstrated "can-do" attitude and lead-by-example leadership style.
- Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.
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