The Manager - Operations ROI will oversee the operations team, ensuring compliance, service quality, team development, and process optimization in US Healthcare.
The Manager – Operations ROI will oversee and drive the performance of the ROI Operations department, providing strategic leadership and guidance to Supervisors and Associates. This role requires a leader with deep expertise in US Healthcare operations, process standardization, and team development. The manager will be accountable for ensuring compliance, delivering high quality services, enhancing process efficiency, strengthening team capabilities, and fostering strong stakeholder management.
Key Responsibilities
- Operations Oversight: Manage daily operations of ROI Operations team, ensuring adherence to service level agreements (SLAs) and performance targets.
- Team Leadership: Lead, mentor, and motivate ROI operations teams of approximately 50 to 75 FTEs, fostering a positive and productive work environment.
- Client/Onshore Management: Collaborate with client and onshore leadership and ensure effective communication, escalation and issues resolution.
- Performance Management: Designs and monitor KPIs and KRAs of the ROI Operations Team, analyse data, and implement strategies to improve productivity and quality.
- Process Improvement: Identify areas for process improvement, develop and implement best practices to optimize operations.
- Compliance: Ensure adherence to organizational policies, procedures, and HIPAA guidelines.
- Resource Management: Allocate resources effectively, manage workload distribution, and optimize staffing levels.
- Reporting & Governance: Create, review and monitor daily/weekly/monthly performance, inventory and billing reports to ensure accurate billing and identify below expectation team members to initiate corrective actions.
- Strategic Planning: Contribute to the development and execution of operational strategies to support business growth and client objectives.
Skills & Qualifications
- Education: Bachelor’s degree in any discipline.
- Experience: Minimum 10 years of experience in US Healthcare Operations Management, with at least 5 years in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to manage client relationships and expectations.
- Proficiency in MS Excel, data analysis and performance management.
- Deep understanding of US healthcare Operations and best practices.
Top Skills
Excel
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Compensation Partner leads compensation projects, conducts annual analysis, supports strategic hiring, manages survey data, and ensures compliance while advising the business on compensation matters.
Top Skills:
ExcelMS OfficeWorkday
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Salesforce QA, you will ensure product quality in Order to Cash solutions, mentor team members, develop QA methodologies, and collaborate with business and IT teams.
Top Skills:
AgileQa MethodologiesSalesforce
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage contract renewals for Indian customers, provide quotes, consult with partners, and communicate the value of CrowdStrike products to ensure growth in licenses.
Top Skills:
CRMSalesforce
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
