The Manager - Operations ROI will oversee the operations team, ensuring compliance, service quality, team development, and process optimization in US Healthcare.
The Manager – Operations ROI will oversee and drive the performance of the ROI Operations department, providing strategic leadership and guidance to Supervisors and Associates. This role requires a leader with deep expertise in US Healthcare operations, process standardization, and team development. The manager will be accountable for ensuring compliance, delivering high quality services, enhancing process efficiency, strengthening team capabilities, and fostering strong stakeholder management.
Key Responsibilities
- Operations Oversight: Manage daily operations of ROI Operations team, ensuring adherence to service level agreements (SLAs) and performance targets.
- Team Leadership: Lead, mentor, and motivate ROI operations teams of approximately 50 to 75 FTEs, fostering a positive and productive work environment.
- Client/Onshore Management: Collaborate with client and onshore leadership and ensure effective communication, escalation and issues resolution.
- Performance Management: Designs and monitor KPIs and KRAs of the ROI Operations Team, analyse data, and implement strategies to improve productivity and quality.
- Process Improvement: Identify areas for process improvement, develop and implement best practices to optimize operations.
- Compliance: Ensure adherence to organizational policies, procedures, and HIPAA guidelines.
- Resource Management: Allocate resources effectively, manage workload distribution, and optimize staffing levels.
- Reporting & Governance: Create, review and monitor daily/weekly/monthly performance, inventory and billing reports to ensure accurate billing and identify below expectation team members to initiate corrective actions.
- Strategic Planning: Contribute to the development and execution of operational strategies to support business growth and client objectives.
Skills & Qualifications
- Education: Bachelor’s degree in any discipline.
- Experience: Minimum 10 years of experience in US Healthcare Operations Management, with at least 5 years in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to manage client relationships and expectations.
- Proficiency in MS Excel, data analysis and performance management.
- Deep understanding of US healthcare Operations and best practices.
Top Skills
Excel
Similar Jobs
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
The role involves leading the design, implementation, and optimization of MES/PIMS in pharmaceutical manufacturing, ensuring compliance and efficiency. Candidates engage with various stakeholders to integrate and enhance manufacturing processes and systems.
Top Skills:
AWSAzureEmerson SyncadeIsa 95Manufacturing Execution Systems (Mes)MqttOpc UaPlant Information Management Systems (Pims)Rockwell FactorytalkSiemens OpcenterWerum Pasx
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
The Senior DevOps Engineer is responsible for designing, building, and maintaining cloud infrastructure and CI/CD platforms, improving system reliability, and applying security best practices while collaborating with engineering teams.
Top Skills:
AWSAzureCi/CdContainerizationGCPInfrastructure As CodeOrchestration
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
The role involves enhancing map data processing tools, driving technical excellence, executing end-to-end ownership of software stacks, working on APIs, and collaborating with cross-functional teams.
Top Skills:
AWSDockerJSONMicroservicesPythonScalaSoaXML
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
