Manager | Product Deployment Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager | Product Deployment Services

Overview
Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.
As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless.
We are a team of industry veterans and experts that is behind the technology of Mastercard payment solutions; we develop and deliver solutions that meet and exceed our customers’ expectations. We work with leading industry partners to deploy globally interoperable payment solutions that help to resolve our customers’ business problems and create new propositions.
Successful deployment of innovative payment solutions requires operation by MasterCard of a series of customer-related quality assurance services. Chip and contactless technologies are an important constituent of most of such new solutions and require specific support, processes and services.
The MasterCard Product Deployment Services team manages the operations and monitoring of processes and services supporting the deployment of chip-based payment solutions by MasterCard customers worldwide.
Roles and Responsibilities
As a member of the MasterCard Product Deployment Services team, you will contribute to the operations and monitoring of processes and services supporting the deployment of chip-based payment solutions by MasterCard customers worldwide. These services include:
- The Card Personalization Validation (CPV) service – The CPV service is an outsourced managed service aiming at confirming compliance to MasterCard rules and requirements of cardholder devices issued by MasterCard customers
- The Terminal Integration Process (M-TIP) service – The M-TIP service is an outsourced managed service aiming at confirming compliance to MasterCard rules and requirements of EMV terminals deployed by MasterCard customers.
Specific accountabilities include:
- Contribute to the management, on an ongoing basis, of the delivery of abovementioned customer services by outsourced accredited Formal Approval Service Providers, including exercising overall quality assurance and escalation handling
- Deliver customer second level technical support, and handle customer issues and escalations in a timely manner
- Deliver technical support to accredited CPV and TIP Formal Approval Service Providers as well as to candidates to accreditation
- Interface with other delivery units worldwide (Customer Support, Customer Delivery, Customer Implementation Services and regional Chip Lead teams) to increase their knowledge of chip processes, communicate process updates, garner feedback and identify potential process enhancements
- Champion the overall quality and consistency of the chip customer services.
All about you
- University degree, preferably in engineering, or equivalent background through work experience
- At least 2 years of experience in a similar position
- Good analytical skills and business writing skills
- Process-oriented mind, focus on quality
- Business acumen with the ability to provide solutions and manage customer expectations
- Experienced in managing external and internal relationships in a global context
- Good knowledge of electronic payment systems, good knowledge of chip card technology, of EMV specifications
- Self-motivated, with a proven track record of delivering success while operating within a multi-cultural team environment
- Good command of the English language, both spoken and written
- Good knowledge of MS-Excel and MS-Access.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.