Manager, Product Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Development

OVERVIEW
Mastercard Send is at the cornerstone of our vision of a World Beyond Cash. Our services facilitate the secure delivery of funds between senders and receivers, typically within seconds. We support multiple use cases – person-to-person, business to business, disbursements, remittances and merchant payments. With our technology and expertise, we are making sending money safe, simple and fast.
The Manager, Product Development will own and deliver on Send’s priorities on Core Switching and C&I platforms in partnership with Global and Regional Product managers, C&I, Switching solutions and other teams
ROLE
Partners with cross-functional teams (e.g. Partner Platform PMTs, Software Development teams) to design, develop and deliver new capabilities or enhancements to existing platform capabilities that drive incremental revenues or operational efficiencies or lower risk for Mastercard
Understands business context and market dynamics for Send including Regulatory, Legal, Competitive and Technology landscapes
Leverages the Studio Framework to rapidly Frame ideas, and develop Concepts and Prototypes to validate whether a market opportunity can be effectively monetized by Mastercard
Leverages a thorough understanding of the Software Development Lifecycle to partner with Product Management – Technical and Software Development Guilds to develop scalable solutions
Decomposes business requirements and customer experiences into features and functions to be delivered by platform/product roadmap
Incorporates feedback from cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
Partners with Servicing teams (e.g. GCC, CTS, Biz Ops) to ensure that the new Product has a robust E2E servicing plan that enables a great end user and customer experience
Partners with Product Management to Commercialize new Products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements
Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents)
Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g. customer and stakeholder interactions)
ALL ABOUT YOU:
Product management experience in the global payment industry with preferred knowledge and background in real time payments, money transfers and remittances
Knowledge of payments data standards and with preferred knowledge of Mastercard authorization, clearing and settlement systems and processes
Established business technical expertise in the development of integrated product solutions spanning multiple new product categories
Demonstrated leadership in taking accountability, acting with a sense of urgency, and delivering plans with passion, ambition and aptitude
Proven organization, and leadership skills with ability to build, lead, and maintain strong, productive teams and working relationships with stakeholders and external customers
Demonstrated ability to establish priorities and work independently under pressure and with limited supervision
Knowledge and experience with agile methodology for product development
Superior oral and written communication, problem solving, product documentation, and product development skills
Strong business acumen coupled with a customer focus and analytical skills
Ability to interact effectively at all levels and team with internal and external business partner

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.