Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India team’s partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About the Role
Availity is seeking a strategic and customer-focused Product Manager to drive the vision, strategy, and execution of the Availity Essentials Portal, the industry's leading multi-payer provider portal.
In this role, you will partner with providers, healthcare organizations, engineering, UX, data, and business stakeholders to identify provider pain points, uncover new opportunities, and deliver innovative solutions that simplify healthcare administration and improve provider-payer interactions.
Key Responsibilities
- Define and execute the product strategy and roadmap for the Availity Essentials Portal, ensuring alignment with customer needs, business goals, and provider engagement objectives.
- Conduct customer discovery with providers and healthcare stakeholders to identify workflow challenges, validate opportunities, and deliver impactful solutions.
- Own the end-to-end product lifecycle, including requirements gathering, prioritization, development, launch, measurement, and continuous optimization.
- Partner closely with Engineering, UX, Data, and business teams to build intuitive, scalable, and user-centric experiences that improve provider efficiency.
- Leverage data, analytics, and AI-powered tools to drive product decisions, accelerate innovation, measure outcomes, and continuously improve adoption and customer satisfaction.
Required Qualifications
- 10+ years of experience in Product Management, Product Ownership, or related product leadership roles, preferably within healthcare technology environments.
- Hands-on experience with provider portals, revenue cycle management workflows, payer-provider interactions, and healthcare administrative processes.
- Proven track record of leading products through discovery, roadmap development, delivery, launch, and ongoing optimization.
- Strong understanding of Agile product development practices and experience collaborating with Engineering, UX, Analytics, and cross-functional business teams.
- Excellent communication, stakeholder management, and prioritization skills with the ability to make data-driven decisions based on customer value and business impact.
Preferred Qualifications
- Experience building or managing provider-facing healthcare applications, multi-payer portals, or provider engagement platforms.
- Strong knowledge of healthcare workflows including Eligibility, Claims, Claim Status, Prior Authorization, Remittance, and Provider Administration.
- Experience using Generative AI tools such as Copilot, ChatGPT, Claude, Cursor, Lovable, or Figma AI for product discovery, research, and rapid prototyping.
- Familiarity with product analytics, experimentation frameworks, APIs, platform products, and SaaS business models.
- Experience with tools such as Jira, Aha! Product board, Amplitude, Pendo, or Mixpanel; MBA or other advanced degree preferred.
Why Join Availity India?
- Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
- Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
- Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
- Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
- Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
- Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
- Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
What to Expect from the Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offering discussion, background verification, and onboarding support.
Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
