We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
• Accountable and responsible for owning the support related activities related for SalesForce Application.
•Accountable for driving Service Improvement within the SalesForce area.
•Accountable for working with various Platform leads, engineering team to drive enhanced stakeholder delight.
•Accountable to incorporate alerting and monitoring wherever missing.
• Accountable for owning the issue end to end and take it towards closure.
•Accountable to provide 24x7 support for business critical applications.
• Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
•Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas).
•Willing to be part of broader Application Support team and own the support of other applications apart of SalesForce.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
