Manager - Salesforce

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Job Details
Job Summary:
We are looking for a skilled Salesforce Technical Manager with operational experience to lead the implementation and delivery of Salesforce solutions. The ideal candidate will have a strong technical background, excellent project management skills, and the ability to drive operational efficiency within Salesforce projects.
Key Responsibilities:

• Project Management: Lead the end-to-end delivery of Salesforce projects, ensuring they are completed on time, within scope, and within budget. Develop project plans, timelines, and resource allocations.
• Technical Leadership: Provide technical guidance and leadership to development teams, ensuring best practices and standards are followed in Salesforce architecture, design, and implementation.
• Vendor Management: Oversee relationships with Salesforce vendors and third-party partners, negotiating contracts and ensuring service levels are met. Manage vendor performance and resolve any issues promptly.
• Strategic Planning: Contribute to the strategic planning of Salesforce initiatives, aligning project goals with organizational objectives. Identify opportunities for leveraging Salesforce technology to achieve business growth.
• Stakeholder Communication: Collaborate with business stakeholders to gather requirements, define project objectives, and communicate project status, risks, and issues.
• Operational Efficiency: Leverage operational experience to streamline processes within Salesforce projects, identifying opportunities for automation and process improvement.
• Team Management: Build and manage a high-performing team of Salesforce developers, administrators, and analysts. Provide mentorship and professional development opportunities.
• Quality Assurance: Implement quality control measures to ensure the delivery of high-quality solutions. Conduct code reviews and oversee testing activities.
• Risk Management: Identify and mitigate project risks and issues, developing contingency plans as needed.
• Change Management: Facilitate change management activities to ensure successful adoption of Salesforce solutions across the organization.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 10+ years of experience in Salesforce implementation and delivery, with at least 5 years in a managerial or leadership role.
• Strong technical expertise in Salesforce platform, including Sales Cloud, Service Cloud, and custom development.
• Proven experience in project management methodologies such as Agile and Scrum.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Operational experience in overseeing Salesforce-related processes and identifying areas for improvement.
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect are preferred.
• Experience with Salesforce Lightning Experience and Lightning Web Components (LWC).
• Familiarity with DevOps practices and tools for CI/CD in Salesforce environments.
• Knowledge of integration tools (e.g., MuleSoft, Informatica) and patterns.

Experience & Educational Requirements:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 6+ years of directly-related or relevant experience, preferably in IT project management or IT delivery.
Preferred Certifications:
Certified Scrum Master
Project Management Professional (PMP) Certification
SAFe Agile Certification
Skills & Knowledge:
Behavioral Skills:
Conflict Resolution
Creativity & Innovation
Decision Making
Planning
Presentation Skills
Risk-taking
Technical Skills:
Agile Delivery
DevOps
Project Management
Reporting & Analysis
Software Development Life Cycle
Workflow Management
Tools Knowledge:
Microsoft Office Suite
Project Management Support Tools - Clarity, Microsoft Project, JIRA, Confluence
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned