Manager Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager Software Engineering

Manager - Software Engineering (C, C++) Payment Domain
Job Description Summary
The Transaction Switching program enables frictionless commerce through a secure, highly performant and operationally resilient platform that drives credit and debit transaction growth.  The program supports Credit, Debit, Prepaid and Commercial portfolios, through channels such as Automated Teller Machines (ATM), Point-of-Sale (POS), Electronic Commerce (E-Comm) and Digital products.
As a software engineering manager at Mastercard, you will be responsible for the analysis, design, development and delivery of software solutions. You will also define requirements for new applications and customizations, adhering to standards, processes and best practices.
Role
As a Manager of Software Engineering at Mastercard, you are expected to carry out the following general duties:
* Formally supervise and coach 2+ teams of engineers to build, enhance, and support multiple applications/services in the delivery of internal or market-facing Products, Platforms, or Product bundles
* Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
* Ensure objectives and development plans are established at the start of the year and reviewed continuously throughout the year
* Speak as one management voice and regularly hold staff meetings with all levels of staff to brief on organization, department, and P&C (HR) updates
* Hold people and teams accountable and effectively delegate responsibilities down to the team
* Recruit and hire the right talent, always bringing in someone better than at least half the individuals in the role
* Continuously engage and improve teams’ performance by conducting recurring 1-1 meetings, knowing your people, managing career development, and understanding who is at risk
* Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
* Manage and optimize budgets, forecasting, and cost allocation while delivering on business needs in the area of ownership
* Emulate and drive Mastercard Way behaviour through their behaviour, recognitions, coaching, and employee engagement.
All About You
* IT experience with successful track record in managing small scale development organization (2+ teams) with demonstrated thought-leadership, cross-functional influence, and partnership
* Progressively grown career with proven design and development experiences in multiple languages, secure coding standards (e.g., OWASP, CWE, SEI CERT), and vulnerability management
* Has skills to document and coach team on the development practices and coding guidelines (e.g., branching, peer reviews, library use, logging, scanning rules, test-driven development, error handling)
* Understands and elaborates technical debt and operational issues to drive prioritization discussions with stakeholders to improve the run experience
* Understands system architecture to plan for platform and infrastructure capacity (e.g., database, compute, network, storage) and drives the dependency prioritization to reduce the delivery lead time
* Has skills to understand customer journeys and ensure a good customer experience by continuously reducing mean time to mitigate (MTTM) for incidents and ensuring high availability (99.95% as a starting point)
* Has skills to simplify deployment and eliminate software and infrastructure snowflakes using standardized platforms, ephemeral instances, and automation
* Understands which tools and practices to choose for intelligently automating builds, tests, and deployments where processes and applications are designed upfront with automation in mind
* Has skills to define, organize, and report on test runs for major, minor, and hotfix releases (including unit, component level, system level, customer journeys, past customer issues, and regulatory controls)
* Bachelor's degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.