Manager Techno-functional BA

We are seeking a high-performing Principal Consultant / Senior Business Analyst – Project Delivery Lead to drive AI/ML-led digital transformation initiatives for high-tech clients. This role sits at the intersection of business, data, and technology, and involves leading end-to-end delivery—from problem definition and hypothesis building to solution implementation and measurable business impact.

• Lead end-to-end delivery of AI/ML-driven transformation projects across business functions such as customer experience and service operations.
  
• Collaborate with stakeholders to gather and translate business requirements into structured, actionable solutions.
  
• Formulate hypotheses, identify relevant data, and design and execute experiments to validate assumptions.
  
• Analyze results and deliver data-driven insights and recommendations to stakeholders.
  
• Apply AI/ML and advanced analytics concepts to guide solution design, including exposure to Generative AI and emerging approaches.
  
• Partner with data science and engineering teams to operationalize models and translate outputs into business actions.
  
• Develop structured problem-solving frameworks and roadmaps to address complex challenges.
  
• Drive project planning, governance, risk management, and execution using agile methodologies.
  
• Ensure strong stakeholder alignment, communication, and adoption of solutions.
  
• Lead and mentor teams, ensuring clear requirement communication, effective task allocation, and timely delivery.
  

• 6–10 years of experience in consulting, business analysis, project delivery, analytics, or applied data science.
  
• Proven experience in AI/ML or data-driven transformation initiatives.
  
• Strong analytical thinking with a hypothesis-driven and structured problem-solving approach.
  
• Solid understanding of AI/ML concepts and their practical business applications.
  
• Ability to work across cross-functional teams and manage stakeholders effectively.
  
• Strong communication, storytelling, and leadership skills.
  
• Proven ability to drive execution and deliver outcomes in ambiguous environments.
  
• Exposure to domains such as customer experience, service operations, or supply chain (preferred).
  

• SQL for data extraction and manipulation
  
• Python for data analysis, experimentation, and prototyping
  
• Microsoft Excel & PowerPoint for analysis, modeling, and executive communication
  
• Experience with JIRA, Confluence, or similar project management and collaboration tools
  
• Awareness of modern AI/ML tools and platforms, including emerging areas such as Generative AI
  
• Strong business acumen with a data-driven mindset
  
• Ability to lead without authority and influence cross-functional teams
  
• Curiosity to explore and apply emerging technologies to real-world problems
  
• Ownership mindset with a focus on driving measurable impact