Leads DNV’s global website ecosystem, including platform strategy, governance, operations, content publishing, SEO, analytics, user experience, conversion optimization, compliance, and campaign execution. Manages digital teams, vendors, and stakeholders across regions while evaluating marketing technology solutions and delivering web initiatives within budget and timelines. Provides strategic insights from digital performance data to improve customer engagement, lead generation, marketing effectiveness, and business growth.
The Marketing Technology & Operations Manager will work closely with the Head of Digital to oversee DNV's global web ecosystem, ensuring the effective delivery, governance, and evolution of our digital presence. The role is accountable for website operations, platform strategy, digital performance, and the successful delivery of initiatives that support business growth, customer engagement, and marketing effectiveness.
This role is part of the Global Digital team and involves working closely with stakeholders across different regions and business functions to improve customer experience, optimize digital platforms, and support global marketing initiatives. The position plays a key role in strengthening DNV’s digital capabilities and helping achieve strategic business goals. The Marketing Technology & Operations Manager will report to the Head of Digital and will be based in Pune, India.
Key Responsibilities:
- Lead the day-to-day operation and maintenance of DNV’s global websites, coordinating website updates and publishing across geographies and supporting regional MarCom Operations in the effective management of DNV’s global web presence.
- Manage and develop a team responsible for website operations, content publishing, optimization, and campaign execution.
- Establish web standards, policies, and processes to ensure consistency, compliance, accessibility, and brand alignment.
- Serve as the business owner for website platforms, coordinating with technical teams, content owners, and external vendors.
- Drive improvements in user experience, SEO, AI discoverability, personalization, conversion rates, and digital performance.
- Support global and regional marketing campaigns through websites, landing pages, forms, and digital assets.
- Monitor website traffic, engagement, and lead generation metrics, providing actionable insights and recommendations.
- Work closely with Marketing, Communications, Sales, and IT teams to enhance digital growth and customer engagement.
- Ensure compliance with security, privacy, accessibility, and regulatory requirements.
- Manage relationships with technology vendors and agencies to ensure successful project delivery within timelines and budgets.
- Assess and implement marketing technology solutions to improve operational efficiency and business outcomes.
- Act as the subject matter expert for web technologies, digital best practices, and emerging industry trends.
- Flexible work arrangements for better work-life balance
- Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave)
- Medical benefits ( Insurance and Annual Health Check-up)
- Pension and Insurance Policies (Group Term Life Insurance, Group Personal Accident Insurance, Travel Insurance)
- Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
- Additional Benefits (Long Service Awards, Mobile Phone Reimbursement)
*Benefits may vary based on position, tenure/contract/grade level.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Required Qualifications
- Bachelor’s degree in Digital Marketing, Marketing Technology, Information Technology, Business, Communications, or a related field.
- At least 8 years of experience in website management, digital marketing operations, marketing technology, or similar digital-focused roles.
- Proven experience leading, coaching, or mentoring teams in digital, marketing operations, or technology environments.
- Strong background in managing enterprise websites, CMS platforms, and digital content publishing processes.
- Experience leading projects and collaborating with global teams and stakeholders; prior people management experience is preferred.
- In-depth understanding of website governance, content management, optimization strategies, and digital compliance requirements.
- Experience supporting and enabling digital marketing campaigns through websites, landing pages, forms, and customer journey initiatives.
- Good knowledge of SEO, AI-driven search optimization, user experience (UX), and conversion rate optimization (CRO).
- Hands-on experience with web analytics tools such as Google Analytics 4, Ahrefs, or similar platforms.
- Familiarity with marketing technology platforms including CRM systems, marketing automation tools, lead management solutions, and web analytics platforms. Experience with Oracle Sales Cloud (OSC), Oracle Eloqua, or similar enterprise solutions is an added advantage.
- Ability to work effectively with development teams, IT functions, agencies, and technology vendors to deliver digital projects and enhancements.
- Excellent written and verbal communication skills in English.
- Strong leadership capabilities with a proven ability to develop, coach, and motivate teams while fostering a collaborative and high-performance culture.
- Ability to lead and support change initiatives in a global business environment.
- Exceptional stakeholder management and influencing skills, with the ability to build alignment across functions, regions, and organizational levels.
- Strong analytical and problem-solving abilities, with a focus on converting insights into actionable business outcomes.
- Good commercial awareness and understanding of digital marketing, customer engagement, and business objectives.
- Excellent planning and organizational skills, capable of balancing strategic priorities with operational execution.
- Self-motivated with the ability to work independently, exercise sound judgment, and make informed decisions in a fast-paced environment.
- Able to simplify complex technical concepts and communicate them effectively to business stakeholders.
- Data-driven, curious, and passionate about continuous improvement and innovation.
- Strong networking and relationship-building skills.
- High attention to detail and commitment to delivering quality results.
Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.
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