The Middle Application Support Engineer will monitor systems continuously, manage incidents via JIRA, and ensure timely resolution within SLA commitments.
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
We are looking for Middle Application Support Engineer (L1 ) to join the support team.
General Requirements:- Experience: 2+ years of proven experience
- Technical Stack Proficiency: Basic understanding of ASP.NET Core microservices, MySQL connectivity, and web frontend architectures.
- Monitoring Tools: Hands-on experience with Azure dashboards and Application Insights.
- Process Knowledge: Familiarity with ITIL Incident Management practices and SOP-based troubleshooting.
- Platform Skills: Proficiency in using JIRA for ticket management and status tracking.
- SLA Commitment: Ability to work in a 24/7 shift environment and meet strict targets:
- Acknowledgment: ≤ 30 minutes.
- Initial Investigation: ≤ 30 minutes after acknowledgment.
- L1 Resolution: ≤ 4 hours.
- Language: English - upper-intermediate+, Spanish (nice to have)
The support team is responsible for providing 24/7 production monitoring and first-line incident management to ensure system stability.
- 24/7 System Monitoring: Continuous monitoring of solution components within Microsoft Azure, including Backend microservices (ASP.NET Core), API Gateway (YARP), and Frontend (Next.js).
- Alert Handling: Real-time review of all alerts generated by Azure Application Insights and validation against defined thresholds.
- Incident Intake & Triage: Receiving, classifying, and logging incidents reported via the JIRA Portal.
- L1 Resolution: Execution of predefined corrective actions based on Standard Operating Procedures (SOPs).
- Timely Escalation: Escalating tickets to L2 support when code/configuration changes are required or the issue exceeds the L1 scope.
- User Communication: Maintaining end-to-end communication with users through designated JIRA channels throughout the ticket lifecycle.
- Documentation: Detailed logging of all investigation steps, actions taken, and resolution outcomes.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Sales Engineer will lead technical sales processes for enterprise customers, demonstrating technical solutions and building trusted relationships with stakeholders.
Top Skills:
Active DirectoryCachesFirewallsGpoHTTPLdapLinuxmacOSNetwork Security TechnologiesProxiesRoutersSAMLSsoSwitchesUnixWeb Security TechnologiesWindows
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
The Sales Product Specialist is responsible for driving product revenue growth in new and existing accounts, managing pipelines, executing sales strategies, and collaborating with sales teams and partners to exceed quotas.
Top Skills:
CloudCyber SecurityIt InfrastructureSaaS
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
As a POD Lead, you'll oversee data migration projects, utilizing Agile and Scrum methodologies, while leveraging your data expertise to drive transformation in financial services.
Top Skills:
PysparkPython
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
