Migration Engineer

• Have prior experience working in contract or fixed-term roles, or
• Are motivated by project-based work, migration programmes or defined delivery timelines, or
• Are comfortable with clear end dates and outcome-driven engagements
• Are immediately available to start 

Key Responsibilities

• Provide L2 / L3 application support for Microsoft-based enterprise applications
• Diagnose and resolve application, server and desktop-level issues using structured troubleshooting approaches
• Investigate incidents using SQL queries to analyse application data and support root cause analysis
• Support Active Directory, including integration with on-premises AD environments
• Use remote support tools to troubleshoot and resolve customer issues efficiently

• Participate in migration and project meetings, providing operational input from a support perspective
• Support customers during system handovers, migrations and post-migration stabilisation phases
• Collaborate with internal teams to research, replicate and resolve migration-related defects and issues
• Engage with third-party vendors to resolve incidents where ownership lies outside internal applications

• Act as a technical point of contact for customers via phone calls, remote sessions and email
• Guide customers through structured diagnostic and troubleshooting processes
• Support system walkthroughs, handovers and basic end-user training where required
• Take end-to-end ownership of tickets, incidents and problems, ensuring timely updates and resolution

• Create, maintain and update technical documentation for applications, processes and new installations
• Ensure knowledge is shared effectively within the support team
• Identify recurring issues and contribute to service improvement and problem management initiatives

Skills, Knowledge and Expertise

• 2–5 years’ experience in an Application Support Engineer, Technical Support Engineer or Systems Support role
• Strong experience supporting customer-facing enterprise applications
• Working knowledge of Microsoft technology stacks
• Hands-on experience with Active Directory, including on-prem AD integration
• Ability to write and execute SQL queries for troubleshooting and data analysis
• Experience using remote support tools
• Strong analytical, troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to take ownership and drive issues to resolution

• Experience supporting applications within migration or transformation programmes
• Experience working with third-party vendors in a support or operational capacity
• Familiarity with ITIL-based incident, problem and change management processes

About
At ParentPay Group, we believe that when schools run well, students thrive. That’s why we’ve spent decades building the operating system that supports well‑run schools – a seamless layer of tools, insights, and support that makes school life simpler for teachers, leaders, caterers, parents, and students alike.From cashless payments and parent engagement to catering management, library systems, and MIS platforms, we connect the everyday parts of education through simple, secure, and connected tools. What began as a way to make school payments easier has grown into Europe’s leading EdTech group – trusted by over 20,000 schools and 9 million users across the UK and Europe.Every day, our platforms process millions of payments, messages, and data points, quietly working in the background so schools can shine out front. Together, we’re helping schools save time, cut costs, and create more time for learning.ParentPay Group is more than a collection of brands. We are a group of people dedicated to supporting well‑run schools and giving time back to teachers, parents, caterers, admin staff – and most importantly, to students.