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Netrix Global is looking for a Network Engineer responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments). The Network Engineer reports to the TOC/NOC Manager under Managed Services and serves as an escalation point for the TOC/NOC, Service Desk, and Systems Team.
The ideal candidate will have 3-5 years of hands-on experience and adequate skills in the administration, management, monitoring, and troubleshooting of Network and foundational Systems support. The role is responsible for responding to alerts generated by monitoring and operational tools, assessing events that require investigation, and coordinating or performing initial remediation as needed. While this position is not primarily focused on day-to-day network engineering, the engineer acts as a network subject matter resource within the TOC, providing guidance during troubleshooting, validating root cause, and supporting escalation and resolution efforts. The role will also include systems-related alert response responsibilities alongside networking support.
This position requires excellent verbal and written communication skills as the primary point of customer interaction for incidents and service.
- Support and troubleshoot network infrastructure devices such as routers, switches, firewalls, wireless access points, and controllers.
- Troubleshoot, diagnose, and resolve network, hardware, and software issues.
- Coordinate replacement or remediate faulty network hardware components when necessary.
- Work directly with users and internal teams to resolve connectivity and infrastructure-related issues.
- Monitor network and systems performance using centralized management and monitoring tools.
- Coordinate and manage network access and usage.
- Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs.
- Document configurations, procedures, and best practices; maintain accurate technical documentation.
- Participate in on-call rotations, including weekends and after-hours support.
- Participate in client onboarding, delivery, and internal continuous improvement initiatives.
- Follow documented Change and Problem Management processes for Netrix and its customers.
- Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients
- Associate’s degree in information technology or a related discipline with an emphasis on networking, or comparable professional experience.
- Vendor-recognized firewall, routing, and switching certifications (e.g., Network+, CCNA, or equivalent).
- 3-5 years of hands-on experience in IT infrastructure support and management of core core network technology stack like firewalls, switches, routers, access points.
- Hands-on experience with one or more of the following platforms:
- Cisco, Juniper, Fortinet, Palo Alto, SonicWall, Check Point
- Ubiquiti, HP, Dell, Aruba, Arista
- VMware / VeloCloud, Silver Peak, Meraki
- Understanding of systems and network infrastructure, hardware, and firmware.
- Ability to implement, administer, and troubleshoot wired and wireless network environments.
- Working knowledge of application transport and network infrastructure protocols.
- Ability to visualize problems
- Familiarity with enterprise monitoring and management tools
- Experience working in a Managed Service Provider (MSP) environment is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical thinking skills.
- Self-motivated with the ability to prioritize tasks and manage time effectively.
- Exceptional customer service and client communication.
- Ability to work independently or collaboratively within a team.
- Consistent follow-up and attention to detail on open tasks and tickets.
- Ability to work remotely with minimal distractions and a reliable internet connection.
Qualifications
Required Skills & Experience
Essential/Core Skills
Supplemental / Good-to-Have Skills
Soft Skills
Shift : Wednesday - Saturday 7:00 AM - 6:00 PM ET
This shift may be rotated/changed based on support coverage requirement.
About UsAt Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators.
At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.
To learn more about Netrix Global please go to www.netrixglobal.com
