Gather and analyze stakeholder requirements and translate them into ServiceNow AI solutions (Virtual Agent, Predictive Intelligence, Now Assist). Collaborate with technical teams to implement AI-driven automation and agentic solutions, optimize workflows, monitor system performance, train users, and drive adoption while ensuring clear communication between business and technical stakeholders.
Position : ServiceNow Business Analyst – AI
Experience: 4+ Years
Location: Remote (5 Days )
Employment Type: Full-Time
We are a fast-growing technology-driven organization focused on delivering digital transformation solutions to global clients. Our expertise lies in leveraging platforms like ServiceNow along with emerging technologies such as Artificial Intelligence (AI) and automation.
Key Responsibilities- Gather and analyze business requirements from stakeholders
- Translate business needs into ServiceNow AI-based solutions
- Collaborate with technical teams to implement features like:
- Virtual Agent
- Predictive Intelligence
- Now Assist
- Identify opportunities for process automation using AI
- Work on workflow optimization and process improvement
- Support implementation of Agentic AI solutions
- Monitor system performance and suggest improvements
- Ensure smooth communication between business and technical teams
- Conduct user training and drive adoption of AI solutions
- Strong experience as a ServiceNow Business Analyst
- Hands-on or functional knowledge of:
- Predictive Intelligence
- Virtual Agent
- Now Assist
- AI / Automation
- Good understanding of ITSM / ITOM processes
- Ability to convert business requirements into technical solutions
- Strong communication and stakeholder management skills
- Exposure to AI/ML concepts
- ServiceNow Certifications (CSA, CIS, etc.)
- Experience in Agile/Scrum environment
- Basic understanding of data analysis and reporting
- Analytical thinking
- Problem-solving mindset
- Strong communication & collaboration
- Adaptability to new technologies
- Work on cutting-edge AI + ServiceNow projects
- 100% Remote work environment
- Opportunity to grow in a high-demand domain
- Collaborative and innovation-driven culture
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
