Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
The ideal candidate will possess strong expertise in AWS and Azure cloud operations, cloud networking, observability platforms, infrastructure support, and incident management within a high-availability production environment.Roles & Responsibilities
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India team’s partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About the Role
We are seeking an experienced NOC Cloud Infrastructure Engineer to support 24x7 operations, cloud infrastructure monitoring, incident response, cloud networking, and operational excellence initiatives. This role is responsible for ensuring the availability, performance, and reliability of cloud platforms through proactive monitoring, incident management, troubleshooting, and continuous improvement activities.
The ideal candidate will possess strong expertise in AWS and Azure cloud operations, cloud networking, observability platforms, infrastructure support, and incident management within a high-availability production environment.
Key Responsibilities
Monitor and support cloud infrastructure across compute, storage, networking, and platform services.
Respond to alerts and incidents following NOC SOPs, escalation procedures, and operational runbooks.
Perform incident triage and troubleshooting for cloud and infrastructure-related incidents (P1-P4).
Troubleshoot connectivity, routing, DNS, load balancing, and cloud networking issues across AWS and Azure environments.
Support Major Incident Management (MIM) activities, bridge calls, escalation management, and service restoration efforts.
Manage AWS operational services including EC2, VPC, Route 53, Security Groups, Load Balancers, CloudWatch, and cloud networking services.
Support Azure infrastructure including Virtual Networks, NSGs, Azure Monitor, Log Analytics, Load Balancers, and platform services.
Monitor cloud environments using Splunk, CloudWatch, Azure Monitor, Grafana, Prometheus, and enterprise monitoring platforms.
Maintain accurate incident documentation, operational timelines, and stakeholder communications within ServiceNow or equivalent ITSM platforms.
Support Linux and Windows server operations within cloud environments.
Assist with Kubernetes (EKS) operational support, workload monitoring, and platform health checks.
Support infrastructure automation, operational improvements, and repeatable processes using Terraform, PowerShell, Bash, and Python where applicable.
Participate in RCA reviews, Problem Management, and continuous service improvement initiatives.
Improve monitoring effectiveness through alert tuning, dashboard optimization, and observability enhancements.
Collaborate with Cloud Engineering, Infrastructure, Security, and Operations teams to ensure service reliability and operational excellence.
Ensure smooth shift handovers and support global follow-the-sun operational models.
Required Qualifications
5+ years of experience in NOC, Cloud Infrastructure, Cloud Operations, Network Operations, SRE, or Infrastructure Support roles.
Strong hands-on operational experience supporting AWS and/or Azure cloud environments.
Experience supporting cloud networking technologies including VPCs, VNets, subnets, routing tables, load balancers, DNS, VPNs, and security controls.
Strong knowledge of cloud infrastructure monitoring and incident management processes.
Hands-on experience with Splunk, CloudWatch, Azure Monitor, Grafana, Prometheus, or equivalent monitoring platforms.
Experience handling incidents, escalations, and service restoration in 24x7 operational environments.
Linux and Windows server administration and troubleshooting experience.
Understanding cloud storage, backup, recovery, and high-availability concepts.
Working knowledge of AWS RDS, Aurora, Azure SQL, or other cloud database services from an operational support perspective.
Experience with ServiceNow, Jira, or equivalent ITSM platforms.
Strong troubleshooting, communication, and stakeholder management skills.
Experience working within rotational shifts and global support models.
Preferred Qualifications
Experience supporting Kubernetes (EKS) environments and containerised workloads.
Working knowledge of Terraform and Infrastructure as Code concepts.
Experience with scripting and automation using PowerShell, Bash, Python, or similar technologies.
Knowledge of cloud security monitoring, IAM, vulnerability management, and operational security best practices.
Experience with Grafana, Prometheus, Dynatrace, New Relic, AppDynamics, or Site24x7.
Understanding SRE practices, observability frameworks, and reliability engineering concepts.
Experience in Healthcare Technology environments.
HIPAA awareness and compliance knowledge.
AWS Certified Solutions Architect Associate or AWS Certified Advanced Networking Specialty.
Microsoft Azure Administrator Associate or Azure Network Engineer Associate.
CCNA or equivalent networking certification.
ITIL Foundation Certification.
Why Join Availity India?
Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
What to Expect from the Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.
Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
