Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.
Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.
The ideal candidate will have strong expertise in cloud networking, routing and switching, network security, observability platforms, and incident management within a global enterprise environment supporting business-critical platforms across multiple regions and time zones.Roles & Responsibilities
About Availity
Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity, so providers can spend less time navigating administrative systems and more time focused on patient care.
About Availity India
Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India team’s partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.
Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.
About the Role
We are seeking an experienced NOC Network Engineer to support 24x7 network operations, incident response, infrastructure monitoring, and cloud networking services across enterprise, cloud, and hybrid environments. This role is responsible for ensuring the availability, reliability, and performance of critical network infrastructure while supporting major incidents, operational excellence initiatives, and continuous service improvements.
The ideal candidate will have strong expertise in cloud networking, routing and switching, network security, observability platforms, and incident management within a global enterprise environment supporting business-critical platforms across multiple regions and time zones.
Key Responsibilities
Proactively monitor enterprise and cloud network environments using Splunk, CloudWatch, Azure Monitor, Grafana, SolarWinds, and other monitoring platforms.
Troubleshoot and resolve complex network incidents involving routing, DNS, connectivity, VPNs, firewalls, load balancers, and cloud networking services.
Act as an escalation point for P1/P2 incidents and participate in Major Incident Management (MIM) bridge calls.
Drive incident investigation, root cause identification, remediation, and validation through full-service restoration.
Manage AWS networking services including VPCs, Route Tables, Transit Gateways, Direct Connect, Security Groups, Route 53, and Load Balancers.
Support Azure networking services including VNets, NSGs, VPN Gateway, Azure Firewall, ExpressRoute, and Load Balancers.
Troubleshoot hybrid connectivity issues across cloud, on-premises, and third-party environments.
Operate and support network security controls including firewalls, WAFs, VPNs, and network access controls.
Execute network changes following approved SOPs, change management processes, and operational procedures.
Maintain accurate incident updates, escalations, and documentation in ServiceNow or equivalent ITSM platforms.
Drive monitoring improvements through alert tuning, dashboard optimization, and operational excellence initiatives.
Participate in RCA reviews, Problem Management, and continuous improvement activities.
Collaborate with Cloud Engineering, Security, Infrastructure, Operations Centre, and Incident Management teams to ensure service reliability.
Support follow-the-sun operations through structured shift handovers and knowledge-sharing practices.
Required Qualifications
5+ years of experience in Network Operations, NOC, Infrastructure Operations, or Cloud Operations environments.
3+ years of hands-on experience supporting AWS and/or Azure cloud networking services.
Strong understanding of TCP/IP, DNS, DHCP, networking fundamentals, routing, and switching technologies.
Experience with BGP, OSPF, routing protocols, and enterprise network troubleshooting.
Hands-on experience with AWS VPC, Azure VNet, hybrid cloud networking, VPNs, and load balancing technologies.
Experience supporting firewalls, WAFs, network security controls, and access management solutions.
Hands-on experience with Splunk and enterprise monitoring platforms.
Experience managing and resolving P1/P2 incidents in a 24x7 operational environment.
Experience troubleshooting network issues beyond monitoring, including root cause analysis and remediation activities.
Experience supporting global customers or platforms across multiple time zones.
Knowledge of ITIL processes including Incident, Change, and Problem Management.
Experience with ServiceNow, Jira, or equivalent ITSM platforms.
Strong communication, troubleshooting, and stakeholder management skills.
Ability to work in a 24x7 rotational shift model.
Preferred Qualifications
AWS Certified Advanced Networking – Specialty, CCNP, or equivalent networking certifications.
Experience with Terraform, Infrastructure as Code, and network automation tools.
Experience with Python, PowerShell, Ansible, or similar scripting technologies.
Experience with Grafana, Prometheus, Dynatrace, New Relic, AppDynamics, or Site24x7.
Understanding Kubernetes (EKS) networking and cloud-native networking concepts.
Knowledge of Git, CI/CD concepts, and cloud infrastructure deployment practices.
Understanding IAM, cloud security monitoring, vulnerability management, and security incident response.
Experience in Healthcare Technology environments.
HIPAA awareness and compliance knowledge.
ITIL Foundation Certification.
Why Join Availity India?
Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
What to Expect from the Hiring Process
Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.
Equal Opportunity Statement
Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
