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Job Location: All Fractal Location
JOB DESCRIPTION:
Looking for strong Support Engineer who would be responsible for supporting and maintaining business intelligence dashboards and reports. This role focuses on ensuring optimal performance and usability of visualizations created in Power BI and Oracle Analytics Cloud.
Need someone with strong skillset to ensure production (Operation/support) related activities are delivered as per SLA. Work activities involve bug fixes, break fix, changes, coordinate with the development team in case of any issues, work on enhancements.
RESPONSIBILITIES:
You will be part of the operation team providing L1/L2/L3 support to a US based client working in the US time zone or working in a 24*7 support model.
You will troubleshoot and resolve issues, optimize performance, and ensure the smooth operation of backend services. You will work closely with development teams and end-users to maintain high service standards and ensure the reliability of critical systems.
Mandatory technical skills
• Hands-on experience with Power BI (report building, dashboard design, DAX, Power Query).
• Strong knowledge of Oracle Analytics Cloud, including dashboard configuration and data integration.
• Familiarity with SQL and data querying to support data extraction and troubleshooting.
• Power BI developer having Experience in Creating reports & dashboards using DAX.
• Excellent in using DAX functions, and M query language. • Good understanding of Power BI premium services
• Excellent knowledge of Dataset Refresh using Gateways, configuring, and managing gateways
• Strong understanding of service features, governance, deployment pipelines, data gateway, schedule refreshes, XMLA end points
• Experienced in implementing and managing Row Level Security, workspace creation and manage workspace access.
• Excellent knowledge in Performance optimization and tuning of PBI reports. • Weekly and monthly presentation to the business users about the reports and their changes as required.
• Strong working knowledge of SQL queries • Worked on Power BI Visuals including Tree Map, Funnel, Line Chart
• Knowledge working with Map Reports and Stacked Reports • Strong Knowledge on Power Query Lists, Tables and Records
• Created Scorecards, Bookmarks, ToolTip, conditional formatting, Drill Down Reports, Drill Through Report
• Worked on all types of filters, sync slicers and edit interaction.
• Strong knowledge of Power Automate, Power apps and Azure synapse analytics.
Mandatory non-technical skills
• Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations team.
• Assist in change ticket review / approvals / planning and work with internal teams.
• Assist with projects being transitioned from project teams to Support teams.
• Escalation points for operation-related issues
• Experience working in ServiceNow is preferred.
• Attention to detail a must, with focus on quality and accuracy.
• Able to handle multiple tasks with appropriate priority and strong time management skills.
• Flexible about work content and enthusiastic to learn.
• Knowledge of service support, operation & design processes (ITIL)
• Ability to handle concurrent tasks with appropriate priority.
• Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels.
EDUCATION: B.E/B. Tech/M. Tech in Computer Science or related technical degree OR Equivalent
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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