Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description: The Oracle Apps & Extensions Specialist will provide production support to maintain environment stability, coordinate code migrations, and resolve first-line incidents for the GSI Solutions team to meet business demand for the GEA portfolio.
Role accountabilities:
- Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.
- Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
- Collaborate with GSI Teams to deliver efficient and well-run processes.
- Monitor Oracle the various Application & Extension services across production services to detect and escalate incidents according to SLAs.
- Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps.
- Coordinate and execute approved code migrations/deployments in non‑production and production environments via appropriate Helix ticket types.
- Validate deployments and run post deployment smoke tests to confirm service stability.
- Proactively monitors performance, resource utilization and promptly respond to alerts to ensure availability and performance meet business demands.
- Coordinates with release manager the schedule of maintenance & release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of disruption.
- Track incident trends and provide input to continuous improvement and automation initiatives.
- Identify opportunities where better fixes, more secure approaches, standardizations, automations, or upgrades should be considered and report them in regular status updates to GSI Solutions Director.
- Partner with other Towers, Lanes, and teams to achieve goals and exceed business expectations.
- Collaborate with the GSI team to develop Oracle SOP and KBA.
- Partner with the GSI team to provide Oracle service disruptions announcements and EU communications.
- Coordinate with release management with GEA teams and Tech CAB.
Qualifications & Experience:
- 4+ years of experience supporting Oracle Applications and extension layers, including at least 2 years working with Oracle Cloud application services.
- Extensive experience in Oracle Applications, extension layers and cloud application services within complex global technology environments, with a proven ability to support service excellence and successful platform delivery.
- Demonstrated experience planning, implementing and supporting cloud application services within multinational, multi-vendor environments, ensuring effective delivery and stable operational performance.
- Strong understanding of Oracle application architecture, extension frameworks and cloud service principles, with the ability to support effective configuration, integration and ongoing service management.
- Proven track record of delivering service excellence through strong stakeholder relationships, responsive support and effective coordination of internal and external resources.
- Strong stakeholder management and communication skills, with the ability to build trusted relationships, manage expectations and engage effectively across all levels of the organization.
- Demonstrated ability to support complex application environments in global, matrixed organizations, balancing business needs, service quality and operational priorities.
- Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes and implement practical solutions in a timely manner.
- Experience supporting change, release or implementation activities within Oracle application environments, ensuring minimal disruption and effective adoption of new capabilities.
- Strong attention to detail, with the ability to maintain accurate documentation, support process compliance and contribute to high-quality service delivery.
- Collaborative working style that promotes accountability, continuous improvement and operational excellence, aligned with the Arcadis Leadership profile of being curious, driving success and igniting passion.
- Degree level education in Information Technology, Computer Science, Business Information Systems or another relevant discipline, or equivalent practical experience.
- Oracle Cloud or related professional certifications are desirable, together with experience supporting Oracle application services in complex global environment.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
